Executive (Integrated Operations Centre Operator)

Executive (Integrated Operations Centre Operator) Executive (Integrated Operations Centre Operator) National University Of Singapore, Central RegionOther (Education & Training)Full timeAdd expected salary to your profile for insightsThe National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in SingaporeCompany description:The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in SingaporeJob description:Job Description The Integrated Operations Centre (IOC) is a new Smart facility set up under the Division of Campus Emergency and Security, University Campus Infrastructure.The IOC leverages on cutting edge technologies to provide first level response to functions spanning across safety and security, facilities, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness.The IOC Operator will play a key role in ensuring the efficient operations of the IOC. You will be part of the pioneer team of operators in delivering operational success for the IOC.Job Description• Monitor and attend to alerts received from multiple technological systems - security and non-security - in the IOC• Evaluate incidents and escalate to the relevant action parties• Coordinate and manage incidents with emergency response personnel, other departments, government authorities and service providers• Communicates effectively with emergency response personnel and all stakeholders• Gather enquiries, establish facts and prepare reports• Uses management software and tools to diagnose problems, collect performance statistics and create reports• Document and maintain records of matters that occur during the shift• Ensure IOC equipment and systems are working properly• Identifies operational problems and work with IOC management to rectify them, to support the service level requirements of the IOCQualifications • GCE 'A' Levels or Diploma holder, or with 3-5 years of working experience in an IOC/SOC environment• Must be able to work shifts• Experience working in an operations centre environment is preferred• Proficient in Microsoft Office applications• Possess the ability to exercise operational acumen and initiative to resolve issues, and able to work under pressure• Pleasant disposition with customer centric mindset to communicate with multiple categories of stakeholders• Able to articulate well to convey information with team members and higher ups, especially in a crisis situation• Able to read and interpret information and data generated on the IOC platform• Pays close attention to detail and able to identify even the smallest irregularitiesMore Information Location: Kent Ridge CampusOrganization: University Campus InfrastructureDepartment : Campus Emergency & SecurityEmployee Referral Eligible: YesJob requisition ID : 25077A leading global university centred in Asia, the National University of Singapore (NUS) offers a global approach to education and research, with a focus on Asian perspectives and expertise. It is driven by its mission to transform the way people think and do things through education, research and service. The NUS community is distinctively global with talented students and faculty from more than 100 countries. We invite dynamic and motivated individuals to be part of this vibrant hub which is dedicated to delivering quality education and undertaking research for the betterment of society.A leading global university centred in Asia, the National University of Singapore (NUS) offers a global approach to education and research, with a focus on Asian perspectives and expertise. It is driven by its mission to transform the way people think and do things through education, research and service. The NUS community is distinctively global with talented students and faculty from more than 100 countries. We invite dynamic and motivated individuals to be part of this vibrant hub which is dedicated to delivering quality education and undertaking research for the betterment of society.Don't provide your bank or credit card details when applying for jobs.Researching careers? Find all the information and tips you need on career advice.#J-18808-Ljbffr