Experience Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this opportunity involves:

As a Concierge/Experience Ambassador at JLL, you'll be the vibrant heartbeat of our Auckland workplace, creating exceptional experiences for clients, employees, and visitors from the moment they arrive. Working closely with the Workplace Manager and Guest Experience Lead, you'll blend outstanding hospitality with operational excellence—managing everything from front-of-house services and event coordination to vendor oversight and facility operations. This dynamic role goes far beyond traditional reception duties; you'll be actively engaging with stakeholders at all levels, orchestrating memorable events, and ensuring our workplace runs seamlessly. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and as an Experience Ambassador, you'll play a central role in bringing that vision to life every day. You'll also provide crucial support during emergency situations, manage IT assets, oversee procurement processes, and ensure our facilities meet the highest safety and operational standards. With 24/7 emergency call support responsibilities and the opportunity to work autonomously, no two days will be the same in this engaging, multifaceted position.

An overview of the role:

• Deliver warm, professional greetings and manage comprehensive reception services including visitor badges, meeting room bookings, guest escorts, onboarding logistics for new starters (access badges, parking, inductions, lockers, laptops), and all incoming calls and mail distribution

• Coordinate workplace events alongside the Experience Ambassador and executive assistants, from ordering catering through client PO systems to organizing room setups, managing calendar invites, and ensuring all health and safety requirements are met

• Maintain consumables inventory through regular stocktakes, conduct daily site walkthroughs to ensure client zones remain organized and clutter-free, and proactively update front-of-house documentation via OneNote and SharePoint

• Manage vendor relationships and IT hardware assets to ensure service delivery meets quality standards, timelines, and budget requirements while adhering to client procurement guidelines, JLL best practices, and accurate asset tracking procedures

• Implement and maintain JLL's Operational Risk Management (ORM) program, monitor building operations, recommend continuous quality improvements, ensure Critical Environment Management (CEM) requirements are met, and be available for 24/7 emergency call support and site attendance

Sounds like you? This is what we are looking for:

• Demonstrated track record of delivering exceptional customer service with a proactive, professional approach to stakeholder engagement and the ability to interact confidently with senior-level staff across multiple organizational levels

• Strong administrative and organizational skills with proven ability to manage multiple complex operational matters simultaneously while meeting tight deadlines in rapidly changing situations

• Knowledge of local occupational health and safety requirements with the ability to ensure compliance across all workplace activities, including emergency response procedures and business continuity planning

• Excellent communication skills including strong verbal and written abilities, active listening, and confidence presenting to diverse audiences—because we believe the most effective teams are built when everyone is empowered to thrive

• Self-motivated team player who exhibits a can-do attitude, works autonomously and efficiently, demonstrates honesty and trustworthiness, and builds effective relationships while remaining flexible, adaptable, and goal-oriented in balancing client and firm requirements

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.