Export Sales Support Coordinator

The Role

Join our dynamic team as the Export Sales Support Coordinator, a pivotal role where you’ll collaborate with the Channel Manager to drive the success of our global sales operations. As the main point of contact for our channel partners, you’ll be essential in delivering exceptional support, managing relationships, and driving strategic initiatives.

About Goodnature

At Goodnature, we’re on a mission to create a world with fewer pests and more nature. Originating from New Zealand, our award-winning pest control solutions are now tackling global pest problems, from rats and mice to stoats and grey squirrels. As the only certified B Corp pest control company worldwide, we prioritize healthy people, planet, and profits in everything we do.

In this role you will:

• Act as the primary contact for channel partner inquiries, supporting their success.
• Collaborate with the B2B Channel Manager to support existing relationships with current and/or partners in channel markets and lead selected secondary market partners.
• Support initial communications with new market sales opportunities. 
• Collaborate with the team to Develop and execute expansion strategies and sales plans for target markets and channels
• Strategise and implement collaborative marketing initiatives including advertising, merchandising, branding and promotions. 
• Identify and champion sales, marketing and success materials that support effective brand and sales promotion (to brand standard) and customer care/success.
• Manage and support channel administrative activities such as SKU offerings, project manage channel initiatives and maintain CRM software (Zoho). 
• Report regularly to B2B Channel Manager regarding progress against strategy. 
• Be the voice of our global customers inside Goodnature to surface channel customer and product challenges. 
• Provide support for NZ and Australian customers and cover for the B2B Channel Manager during planned leave. 

About You

You will have a strong understanding of customer support, keen eye for detail and knack for multitasking, ability to manage multiple tasks and projects, and a drive to ensure smooth operations and success for your Team. 

• Customer Support Expertise: Bring 2-5 years of customer support or commercial experience to the table.
• Communication Skills: Strong communication and relationship-building abilities are essential.
• Detail-Oriented: Excel in multitasking and managing detail-oriented tasks such as data entry, record-keeping, and proofreading.
• Solutions Focused: Capacity to identify issues and develop solutions in a proactive and resourceful manner.
• Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel) and Google Workspace.
• Professionalism: Ability to provide courteous and professional assistance to internal and external stakeholders..
• Collaboration: Work effectively with colleagues and contribute to a positive team environment.

We know one person won’t tick all these boxes, so if you feel like you tick many of them, and are open to growing and developing the rest, please apply! 

Why Join Us:

• Join a forward-thinking organization that’s changing how the world tackles pest problems.
• Collaborate with a passionate, award-winning team dedicated to making a positive impact.
• Accredited Living Wage Employer
• Enjoy 2 rewilding days per year to connect with, and give back to nature
• Benefit from 2 wellbeing days per year to recharge and reset

Ready to Make a Difference?

Apply today with your cover letter and CV. Join us in creating a better world with fewer pests and more nature!

How we hire 

Goodnature is dedicated to creating a diverse, equitable, and inclusive workplace. Here’s how we ensure an inclusive hiring process:

• Fair Recruitment: We do not ask about your incarceration or criminal history during recruitment, and only run a police check if essential to the role.
  Inclusive Job Ads: We clearly state essential and preferred skills to avoid exclusion.
  Unbiased Interviews: We use standardized questions for all candidates and include diverse perspectives in our interview panel.