Field Engineer

Field Engineer

• Full-time, permanent role based in the Hawkes Bay region.
• Continuous training provided
• Work for a 100% kiwi and family-owned and operated business
• Join a successful, supportive team 

Starting in 2003 our company has grown to be one of the significant national technology providers in New Zealand. We are proud of what we have achieved and want to continue to provide quality and affordable ICT services and solutions to kiwi customers and customers abroad. Due to a period of significant growth, we are looking for a driven Field Engineer to join our team, based in the Hawkey Bay Region. 

In this role, you will ensure the successful implementation of IT infrastructure and other related technology projects, including the ongoing support of IT infrastructure and other related technology. Reporting to the National Technical manager, this is a full-time position with high levels of accountability. 

Your responsibilities will include but are not limited to:

• Managing, diagnosing, and resolving level 1,2 and 3 requirements within SLA timeframes.
• Supporting ICT environments (both virtual and physical), from design through to implementation and support.
• Performing a wide variety of installation, configuration, and upgrading workstations, servers, and related hardware and software.
• Providing investigation, diagnostic testing, and repair/resolution of system hardware, software, and infrastructure. 
• Working on new implementation projects if required and being a strong escalation point for the support team.

The successful candidate will have the following:

• Exceptional troubleshooting skills.
• Exceptional written and verbal English skills and customer service skills.
• Ability to communicate with all levels in the company.
• Be a creative, problem-solver who shows initiative and is proactive.
• Experience with Office 365, Azure, Apple, Google, AWS, Cyber Security and Networking.