Field Service Technician

About Us:

Welcome to a new chapter at Aptella, where innovation meets expansion. With our recent acquisition of Synergy Group's positioning and equipment business in New Zealand, alongside the PaveSmart paving services business in Australia, we're poised for unparalleled growth and excellence. 

Aptella (formerly known as Synergy Positioning) supports customers across the mining, construction and geospatial sectors with leading technology sourced from all over the world. With more than 350 people throughout Australia, Southeast Asia and New Zealand, Aptella is an established, growing business that offers excellent career opportunities with an outstanding company culture.

About the role:

Aptella are currently seeking a Field Service Technician to join their team. This is a full-time permanent role be based at our branch in Christchurch.

As a Field Service Technician, you will be responsible for carrying out machine system installation to customers with particular focus on Machine Control Systems with an emphasis to include 2D and 3D and automation plus machine payload weighing. Installation and support will primarily be onsite with a mix of phone/ remote support activities.

This role is subject to pre-employment medical assessment and police check.

Key Responsibilities will include:

• Onsite and workshop-based installations of machine control systems and equipment.
• Calibration and Commissioning of machine systems and attachments.
• Trouble shooting, problem solving, technical support.
• Servicing & maintaining equipment.
• Customer training.

About you:

• Trade Qualified Auto Electrician, Heavy Diesel Mechanic or Light Vehicle highly regarded
• Excellent communication and organisational skills.
• Mechanical aptitude and fabrication skills.
• Understanding of Electrical and Hydraulic systems.
• Ability to build and manage customer relationships and expectations.
• Strong attention to detail.
• Goal oriented, outcome focused, performance driven.
• Sound computer skills and ability to use Microsoft Office applications.
• Display a high degree of professionalism and positive attitude.
• Ability to work autonomously.
• Excellent troubleshooting and diagnostics skills.
• Strong practical and technical experience.

Required:

• Driver’s Licence (car)

Desirable:

• Experience with heavy equipment mechanical repairs/ maintenance.
• Experience with heavy equipment auto electrical repairs/ maintenance.
• Experience with mobile plant hydraulic systems.
• Experience or exposure to installing and maintaining machine control systems.
• A knowledge of Surveying practices, techniques and concepts would also be of benefit.
• Interest in new technology development

Why join us?

Aptella is a company with an inclusive and collaborative working culture. With an 82% employee engagement rate, we are the place to work.

You will be working with evolving and emerging technology as well as great people who are very capable and passionate about what they do. Aptella believes in diversity of thinking so you will have the ability to make an impact no matter what role you are in.

Aptella provides continuous development for all employees, career progression, reward and recognition, flexible working days and hours, hybrid work (work from home and office), generous parental leave provisions, salary sacrificing benefits, travel and a wellness programme.

Aptella strives for excellent service delivery and taking pride in what we do. If you share these passions in your career, we would like to hear from you.

Aptella is an equal opportunity employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery.

We encourage all suitably qualified applicants to apply.