Field Service Technician - Wireless Internet

Lightwire provides the communities in the Waikato & Bay of Plenty with fast, reliable rural broadband. We are looking for a Field Service Technician who thrives in a fast-paced environment and delivers a premium service to their customers. 

The Bay of Plenty's stunning backdrop serves as the perfect canvas for a technician to contribute to rural communities, from Waihi through to Whakatane, installing and enhancing the Lightwire network throughout customers' homes (using customer premise equipment, CPE).

This is a great opportunity to showcase your commitment to excellent customer experiences and top-notch workmanship. If this sounds like you, and you're looking for a self-managing role with great customers and a great team, we encourage you to apply. 

Lightwire currently supports 8500+ rural customers across the Waikato and Bay of Plenty and has some ambitious growth goals for our reputable services.

What you’ll be doing?

You’ll be part of our Field Service Team assisting with all physical aspects of installing and maintaining the various networks that Lightwire operates. 

Field Service Technicians are the “face” of Lightwire and interact directly with customers on a day-to-day basis. With a can-do mindset, you will be working independently in the Bay of Plenty.  We focus on our team feeling connected and will ensure you are equipped with the best tools, training, and team to get the job done well.

In a typical week, you can expect to be………

• Planning your rural customer site visits.
• Prioritising Installation and maintenance of Customer Premise Equipment (CPE) where you will assess connection options. 
• Maintaining existing customers' connections which includes diagnosing and rectifying customer connection problems. 
• Travelling to our Hamilton HQ to gather stock and meet with the team once a month or as required. 
• Potential to be trained and involved in tower site builds and tower upgrades across our network.

Why Lightwire?

We strive to be the foundation from which great things happen. Lightwire provides the building blocks on which our partners build their success, we bring internet to areas where there was none, and we enable our staff to flourish professionally. We work to ensure that each member of our Team feels appreciated for the hard work and value that they bring to our Team – take a look for yourself at some of our unique Employee Benefits: https://www.lightwirebusiness.com/blog/staff-benefits-and-how-to-keep-them-aligned/

If you’re not familiar with Lightwire… we provide telecommunication services across New Zealand and Australia and are the largest independent wireless internet service provider in NZ. The details for our business brand can be found at Lightwirebusiness.com and our rural brand at Lightwire.co.nz

What you’ll need to qualify for this role?

• Excellent communication skills, written and verbal. 
• Comfortable working at height with a good understanding of fall restraint and fall arrest systems.
• A working understanding of health and safety management practices including identifying hazards and putting appropriate controls in place.
• Full Drivers Licence.
• Good physical strength (some heavy lifting and digging could be required, working on roofs, in roof cavities and underfloor cavities) 
• Able to Independently operate while making the area your own (with full support being available of course) 
• A need for flexibility, both with working outside of normal office hours and in meeting the position's requirements.

While the following qualities are desired, they are not required & full training will be provided regardless.

• A good understanding of New Zealand’s telecommunications industry practices, products and services.
• Experience installing wireless equipment. 
• Previous occupations such as television installers/sound installers/data cabler and Aerial and Satellite Installers. 

What’s next?

If you are interested in this role and meet the above requirements, then please apply online today.  We start considering applications as soon as they arrive so encourage you to apply early.

Please note that on this occasion we are only accepting applications from New Zealand Residents, or those with a Residents Visa.