Field Services Technical Team Leader

Our mission—to provide solutions for better living—guides us every day and reminds us of the positive impact our work has on the lives of tens of thousands of New Zealanders each year. We offer a comprehensive range of disability and rehabilitation equipment, housing modifications, and support services that empower people to live fuller, more independent lives.

About the role

We’re excited to introduce a newly established opportunity for a motivated and technically skilled Team Leader to join our Field Services team.

Reporting to the Field Services Manager, you will lead and support a dedicated group of field-based technicians who specialise in the maintenance and repair of disability equipment.  This is a hands-on leadership role where your ability to inspire, guide, and support your team will be key to delivering outstanding service to our customers.

Your primary focus will be coaching, mentoring, and empowering an experienced team to consistently perform at their best.  You will play an important role in driving continuous improvement across the team—identifying opportunities to improve efficiency, resolving technical equipment issues, and proactively responding to client needs.

Building strong relationships comes naturally to you.  You will engage confidently with both internal and external stakeholders, providing clear and practical technical advice. Working collaboratively with our Learning & Quality Manager and wider teams, you will help strengthen technical capability, encourage cross-functional collaboration, and contribute to ongoing operational excellence across Field Services.

Passionate about quality and service, you will ensure our technicians are well supported and equipped to represent Accessable to the highest standard while working in the field.

What you’ll bring

• Trade qualification in an electrical or mechanical discipline (or equivalent) preferred


• Minimum of 5 years’ hands-on technical experience in a field-based technician role


• At least 3 years’ experience as a team leader, including coaching, mentoring, and supporting field-based technicians


• Proven ability to collaborate effectively within a distributed, field-based team environment


• Strong client-focused mindset with a proactive, solution-oriented approach


• Proficient in computer systems; exposure with CRM and field service platforms highly regarded


• High attention to detail and demonstrated analytical and problem-solving skills


• Experience in the disability services sector considered an advantage

Why Accessable?

You'll be part of our Team Leadership Group (TLG), actively contributing to day-to-day operational activities and collaborating across departments to drive service excellence. Our team culture is inclusive, supportive, and values real impact – you’ll finish each day knowing your work matters.

We offer a safe, welcoming, and inclusive workplace that celebrates diversity and lived experience. If you’re someone who brings energy, integrity, and a drive to make a difference — we want to hear from you.

Please note:

• You must have the right to work in New Zealand and be willing to undergo a Criminal History Check.


• Overseas applications will not be considered.