Flagship Retail Manager

Founded by Gosia Piatek in 2006, Kowtow is a seed-to-garment brand from Wellington, New Zealand. All of our garments are made naturally from a single fibre, Fairtrade organic cotton.

At Kowtow our vision is to create clothing that can return to the earth without harm. We take responsibility for what we produce, how we operate our business and are actively working on solutions to reduce our footprint. We are committed to the principles of circular design - reducing waste, making products that last, keeping them in use and regenerating the natural environment at every point in the process. Our collections are created to build a modular wardrobe, offering quality pieces that can be worn again and again, year after year.

“The limitations of our ethos keeps us innovative. We don’t compromise on design, and embrace restrictions. This gives our garments a strong minimal identity, and we believe the simplicity of our clothing is the first step toward circularity.”

– Gosia Piatek, Kowtow Founder

The Role and what you will bring

We have an exciting opportunity in our beautiful Wellington Flagship store for an experienced Retail Manager. Reporting to the Retail Sales & Operations Manager, the successful candidate will be responsible for the continued development of our close knit retail team, building and maintaining relationships with our loyal customer base and managing the day to day aspects of running a busy retail store.

If you have proven retail management experience, or have been in senior retail sales roles and feel ready to step up, we’d love to hear from you!

The Primary Responsibilities:

• Meet and exceed sales targets, and provide regular sales reporting
• Lead by example to deliver exceptional customer service and drive the development of long term customer relationships
• Manage daily store operations including administration, staffing and stock control
• Encourage positive team culture, consistently training and motivating the retail sales team
• Maintain highest standard of store presentation at all times
• Inventory management, including stocktakes, product launches, sales and seasonal store events
• Team leadership, supporting the continued growth and professional development of the team

**This is a full time role and you will be required to work weekends

Skills and Experience:

• At least 2 years experience in a retail management or senior sales role (preferably in fashion or similar industry)
• Proven leadership and staff development skills
• Sales driven and results orientated with a strong customer focus
• Excellent communication and interpersonal abilities
• Literate in Mac, Google Apps, Shopify and POS systems
• Experience in stock management systems (preferably Cin7)
• Organised, confident and positive manager with excellent verbal and written skills
• Exceptional attention to detail and time management skills
• An understanding of the Kowtow aesthetic and ability to communicate to customers

Ideally you care about preserving the planet as much as we do and have a genuine interest in circularity, sustainability and innovation.

Working at Kowtow

At Kowtow, we are lucky to work with a team of incredibly creative and talented people, and we are proud of our kind and caring culture. We aim to provide a positive work environment where people can achieve their full potential, and we are committed to being diverse, inclusive and accessible.

We believe in a future where fashion harmonises with the planet and people, leaving no harmful footprint behind. The whole team shares an interest in sustainability and innovation and everyone at Kowtow contributes toward our shared goals.

You will thrive at Kowtow if you are naturally confident, have a positive attitude and share our vision of leaving the planet better than we found it.

Applicants for this position should have NZ residency or a valid NZ work visa.

Apply now via Seek or email us at [email protected] with your cover letter and CV.