Food and Beverage Team Leader

The Role | Te mahi

The Food and Beverage Team Leader is essential in overseeing and coordinating the activities of our restaurant, bar, room service, and function operations. You will work closely with the Restaurant and Bar Manager to ensure that all services operate smoothly and meet the high standards synonymous with Hind Management.

As a Food and Beverage Team Leader, you will lead by example and foster a culture of teamwork, delivering exceptional service to our guests and ensuring their satisfaction. You will embody the values of Hind Management by caring for our guests, doing the right thing, and collaborating with your colleagues.

This full-time role minimum of 30 hours per week based in Sudima Christchurch City.

Responsibilities | Ngā haepapa

• Prepare daily banking and cash flow reports, supervise cash handling and banking procedures
• Continuously works to improve the efficiency of the restaurant by optimising productivity with the lowest possible cost. Studies and examines operations, administers cost reduction exercises throughout the hotel
• Maintain a comprehensive and current understanding of Liquor Licensing Laws and Host Responsibility.
• Ensure that all colleagues understand and uphold the hotel's code of responsible service of alcohol
• Use a leadership style that creates a positive environment where colleagues are motivated to deliver consistently high standards of service.
• Communicate effectively with subordinates and managers.
• In conjunction with superiors, participates in training and development.
• Conduct on-the-job training in accordance with the departmental standards and procedures and maintain a record of progress for each staff member, i.e. coffee training, sequence of service, etc.
• Ensure the correct and careful use of all equipment in the department
• In liaison with superiors, assist in the development, implementation and monitoring of a comprehensive training program that addresses the needs of the department.
• Ensure that all staff are orientated; including polices & procedures, all hotel service standards and roles/responsibilities
• To ensure that all guests are provided with superior customer service at all times.
• Take appropriate action on all guest feedback whether positive or negative, and actively install a totally guest focused and continuous improvement approach throughout the department

About you | Ko koe tēnei

• Minimum of 2 years of experience in a similar role within a fast-paced food and beverage environment.
• Proven leadership skills with the ability to motivate and positively influence a team.
• Strong customer service focus and commitment to excellence.
• Ability to work flexible hours, including weekends and holidays.
• Sound knowledge of the food and beverage industry standards and compliance requirements.
• Basic financial acumen and experience with cash management.
• Effective communication and organizational skills.
• Previous experience with a Property Management System (PMS) would be advantageous.
• A valid LCQ (License Controller Qualification) or GM (General Manager) License is preferred, with a willingness to obtain if not held.
• Must have the legal right to work in New Zealand.

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility.  Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. 

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou - We care 

Ka mahi tahi tātou - We work together 

Ka whai tātou i te tika - We do the right thing 

He kura te tangata - We are all valued