Front of House Manager

Jack’s Point is seeking a leader with a strong grasp of food, beverage, and guest environments to help guide the evolution of Jack’s Point Hospitality. This is a rare opportunity to influence what our future offering will look and feel like, as we enter an exciting new chapter.

As the Front of House Manager, you’ll lead by example—fostering a positive, professional culture where service excellence, collaboration, and innovation thrive. You’ll be a hands-on leader during service, mentoring your team and ensuring every guest receives attentive, personalised care. Your focus on high standards, continuous improvement, and operational efficiency will be vital in creating memorable guest experiences and maintaining the strong reputation of Jack’s Point.

This role also plays a key part in the broader leadership team, contributing to strategic planning, financial performance, and business development. You’ll oversee staff recruitment and development, coordinate guest events, support marketing initiatives, and work closely with the kitchen, golf, and hospitality operations teams to maximise opportunities across the restaurant and resort.

Some of the key responsibilities include:

Leadership & Team Development

• Lead, mentor, and manage the front-of-house team with a hands-on, service-focused approach


• Undertake recruitment, training, performance management, and roster planning


• Build a high-performing team culture that’s ready to support the next phase of growth and change

Operational Excellence & Product Development

• Take an active role in shaping the future of Jack’s Point’s F&B offering, contributing to the redesign of menus, beverage programs, and guest experience touchpoints


• Work closely with the Head Chef and leadership team to develop cohesive food and beverage products aligned with the identity of Jack’s Point


• Oversee daily front-of-house operations while also helping evolve systems, service flows, and venue use to support a refreshed business direction

Guest Experience & Concept Evolution

• Champion a guest-first approach, using insight and feedback to influence design decisions and product improvements


• Curate and deliver events, activations, and seasonal offerings that reflect Jack’s Point’s setting and brand values


• Collaborate across departments to create memorable, revenue-generating moments throughout the year

Business Strategy & Financial Oversight

• Contribute to business strategy, commercial planning, and long-term F&B development


• Help define and track key performance metrics, manage COGS and profitability, and identify new revenue opportunities


• Ensure compliance with licensing, food safety, and employment standards


• Lead health and safety practices across all restaurant operations

Desirable Skills and Experience

Your business acumen and leadership will be essential in fostering a collaborative, high-performing front-of-house team while supporting the ongoing growth and development of Jack’s Point’s hospitality offering.

• Strong knowledge of food and beverage operations, with the ability to contribute to product development, menu direction, and guest experience design


• Demonstrated experience in growing hospitality businesses—through new concepts, revenue opportunities, or evolving guest expectations


• Commercially minded, with a clear understanding of how service, product, and operations intersect to drive business performance


• Excellent leadership, communication, and mentorship skills to inspire, guide, and develop a service-focused team


• Experience managing staff recruitment, onboarding, training, and performance in dynamic service environments


• Ability to prioritise, problem-solve, and adapt under pressure


• Collaborative, solution-focused approach with a willingness to learn and grow


• Understanding of New Zealand’s food safety, licensing, and health and safety requirements


• Holds or is eligible to obtain a current manager’s licence

 If you are passionate about hospitality, love leading and developing high-performing teams, and want to be part of a premium destination that values professionalism, creativity, and excellence, we’d love to hear from you.