Front Office Manager

Front Office Manager

Full-Time | Permanent Position

Step into your future with Novotel & Ibis!

At Novotel & Ibis Rotorua, we believe in creating unforgettable guest experiences by combining genuine hospitality with world-class service. We are looking for a passionate, dynamic, and highly motivated Front Office Manager to lead our Front Office team and ensure every guest feels at home from the moment they arrive.

What you’ll be doing:

• Oversee all front office operations, ensuring smooth and efficient service delivery.

• Lead, train, and inspire the Front Office team to deliver exceptional guest service.

• Manage check-in/check-out procedures with a focus on maximizing occupancy and revenue.

• Handle guest feedback promptly and professionally, turning challenges into opportunities.

• Collaborate with other hotel departments to enhance the overall guest experience.

• Maintain and implement Novotel brand standards, ensuring excellence in every interaction.

What we’re looking for:

• Previous experience as a Front Office Manager or Assistant Front Office Manager in a 4-star or 5-star hotel environment.

• Strong leadership skills with the ability to motivate and develop a high-performing team.

• Excellent communication, organizational, and problem-solving abilities.

• A passion for delivering outstanding guest service with a proactive and positive attitude.

• Proficiency with hotel management systems (Opera experience preferred).

• Flexibility to work shifts, including weekends and holidays.

• Fluent in English; additional languages are a plus.

What’s in it for you:

• A competitive salary

• Opportunities for career development and global mobility within the Accor network.

• Staff discounts at Accor hotels worldwide.

• Training programs and access to learning platforms to support your growth.

• A vibrant, inclusive workplace where your ideas and contributions are valued.

Ready to lead the front line of hospitality?

Apply today and start your journey with Novotel – where you can live, work, and grow with passion.