Front Office Manager

Wednesday, 12 June 2024
If you are hungry to develop your hospitality career and be part of a growing global business with a reputation for encouraging internal progression; then apply NOW for the full-time role of Front Office Manager at Travelodge Hotel Wellington. Locate only footsteps away from the bustling Lambton Quay, you will be in a prime location to discover shopping at Lambton Square, as well as the city's popular attractions such as Wellington Cable Car, Botanic Garden, Wellington Harbour, and the must-see Te Papa Tongerawa (the Museum of New Zealand). The property offers 132 rooms, some featuring stunning harbour views, a gym, and 1 food and beverage outlet.
About the role…. As Front Office Manager, you're the first port of call for any guest query and there's no problem that you can't solve (always with a smile). You have a natural affinity for making people feel at home and creating stand-out guest experiences with every interaction. Every time. You inspire the same attitude in your team.
Responsibilities include (but are not limited to): Oversee the daily front office operations, with a hands-on approach to assist when requiredFirst point of contact, for service recovery with a smile and an appropriate outcomeResponse to TripAdvisor using professional and personalised commentsPrepare front office department reports with a focus on meeting deadlinesIn partnership with the Hotel General Manager provide input for forecasts and budgetsControl front office operating expenses, wages and cost of sales, within budgetRecruit, onboard, train, and undertake performance reviews/management of the front office team About you…. Current or previous experience as a senior leader in Front Office operations from a full-service hotel or resortExperience with meeting departmental revenue goalsSound hotel operations knowledgeYou lead from the front – getting in and assisting with activities as needed (hands-on)Authentic, reliable and honestThe ability to move, inspire, and lead team membersA sound understanding of a PMS (Protel is desirable)Strong written and verbal communication skillsA passion for the hospitality industry and the delivery of "high-level" customer serviceEffective organisational skills and attention to detailFull-time permanent work rights for New Zealand(sponsorship is not being offered)Manager's Certificate (for liquor licencing purposes)- essential Supportive, friendly team and company culture Global hotel discounts for you, your family and friends Travel and wellness discounts Paid Birthday leave to celebrate the day and eat cake Food & Beverage discounts at our cool bars with amazing views Leave options to attend to the things in life that are important to you Paid parental leave International exchange-the chance to explore your career on the other side of the globe Learning, development & career progression Community engagement (giving back) Recognition and your chance to shine If this sounds like you, apply today! We recognise and celebrate your uniqueness and promise to give more back. So, if you're looking for a career with no limits, we're the place for you. We want you to help run the show and in return, we promise TFE will be yours to make. So, dive in and find moreas part of our leadership team at TFE Hotels!
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Life at TFE is brimming with possibility. We're the only international hotel group headquartered in Sydney, and we're looking for passionate people ready to dive in and move with us. Today, we have seven brands, with 69 hotels, in six countries… and we're not stopping there, with 20 new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you're authentic, flexible and talented, you'll find more than you expected, and we'll support you every step of the way.
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