Fullers360 Ambassador (Waiheke based)

About us

Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.

Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.

About the role

In this position of Fullers360 Ambassador, you’ll join our Customer Experience team; playing an important role in providing top notch customer service for our guests (regular commuters and tourists) before they step onboard our vessels.

You MUST reside on Waiheke Island as the shifts start and finish on Island.

This role encompasses that of wharf host duties, retail ticket sales and other frontline duties. Alongside this your typical responsibilities will include:

• Provide excellent customer service with a focus on quality


• Assist and support customers to queue, purchase tickets and provide insights into travelling times and travel destinations


• Promote and offer advice on Fullers360 products, services and promotions


• Perform cash handling and till transactions accurately and efficiently using our POS system.


• Other administrative duties such as ensuring all stock levels are maintained

Hours of work (between 6.45am – 7pm, 7 days a week)

• $27.80 per hour


• Rotating roster including public holidays and weekends


• 3-week rotating roster, usually 5 days on and 2 days off but may vary


• 120 hours over a 3-week period, average of 40 hours per week


• Morning, afternoon and night shifts

About you

It’s an absolute give in that you will of course LOVE Customer Service and enjoying talking with people and assisting them the best you possibly can! As well as this, we are looking for the following traits and attributes to be part of the team:

• You live on Waiheke Island


• You have the ability to make quick yet sound decisions and use your initiative


• You are a great problem solver and able to work through any customer complaints in a professional and effective manner


• Experienced working with ticketing or reservations systems preferred

About our benefits and perks (T&C's apply)

• Free ferry travel for work and leisure for our full time permanent employees 

• Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items 


• Access to discounted healthcare (Southern Cross)


• Discount at SpecSavers for employees and their family

*Candidates must have the right to work in NZ to be considered for this role. 

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.