General Manager

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

We are seeking an experienced and inspiring hospitality leader to join us in a newly created leadership role at Oaks Queenstown Shores Resort. This is an exciting opportunity to lead a remarkable property known for its stunning lakeside setting and premium guest experience, and be part of Minor Hotels, a global hospitality group with 65+ properties across Australasia and more on the way – offering outstanding career growth and long-term opportunity.

This is a significant career opportunity to lead a landmark property through an exciting new chapter. As General Manager, you will play a key role in driving strategy, operational performance, and a full relaunch of our Food & Beverage offering, which forms a central part of our guest experience.

With major remediation work on track for completion by mid-2026, this is a unique chance to shape the future of a resort poised for elevated success. You’ll be part of a transformational period, spearheading growth across accommodation, events, and dining – and leaving a lasting legacy in a high-profile destination.

Key Responsibilities Include:

• Oversee the profitability, standards, and operational performance of all departments, including Front Office, Guest Services, Food & Beverage, Conference & Events, and Body Corporate matters
• Lead the successful relaunch and strategic development of the resort’s Food & Beverage offering, positioning it as a key driver of guest satisfaction and revenue growth
• Coach, develop, and inspire department heads to create a high-performance culture grounded in accountability and excellence
• Optimise revenue through data-driven strategies that drive RevPAR and total revenue growth
• Ensure strong stakeholder relationships and compliance through effective management of Body Corporate affairs
• Align property performance with broader organisational goals and hospitality best practices

 To be successful in this role you will require the following: 

• Demonstrated expertise in operational and financial management within the hospitality sector, ideally in a senior leadership role such as General Manager of a sizable property
• Previous experience overseeing diverse operational areas including Food and Beverage Operations 
• Previous experience in Strata Management will be considered advantageous
• A proven track record of maintaining excellent product and service standards whilst maximising revenue and minimising expenses
• Demonstrated achievement in recruiting, driving and supporting teams to ensure a high performing team culture including an extensive portfolio in successful coaching and development
• Demonstrated ability to develop and maintain solid working relationships with guests, owners and staff
• Proficiency in strategic business acumen and a track record of effectively collaborating with critical commercial functions, such as marketing, sales, revenue management, and digital strategy
• Exceptional communication skills, with the ability to build professional relationships with internal and external stakeholders

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise, comprising a highly lucrative base salary, bonus potential, and relocation assistance.
• Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels’ business needs (eligibility applies).
• Exclusive Discounts:
  • 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
  • Discounts on international accommodation, food and beverage outlets worldwide.
  • Savings and cashback at over 400 popular retailers in Australia and New Zealand
  • Discounts on entertainment and experiences.
  • NIB insurance discounts for added financial security.
• Leave Benefits: Generous paid leave, including parental leave and birthday leave.
• Wellbeing and Support:
  • Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
  • Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.