General Manager - Room for Advancement

With more than 135 hotels, resorts and projects, Swiss-Belhotel International manages properties in 19 countries globally. 

We are currently recruiting for a General Manager to oversee operations for our 5 star property in Queenstown.

Swiss-Belsuites Pounamu Queenstown is 5-Star Qualmark accommodation in Queenstown, offering uninterrupted views of Lake Wakatipu and taking in the vista of Queenstown’s rugged Mountains.

The Role

The General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Job tasks and responsibilities

• Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; 
• Stays current with industry trends and monitors strengths and weakness of competition.
• Works closely with Sales and Marketing team to develop revenue generating strategies for property.
• Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement.
• Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction.
• Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines.
• Oversee Revenue manager to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction.
• Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery.
• Verifies property compliance with legal, safety, operations, labor, and Swiss-Belhotel International brand product and service standards.
• Ensure full compliance with hotel operating controls, standard operating procedure, policies, procedures, and service standards.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate.
• Overseeing and managing all departments and working closely with department heads on a daily basis.

Skills and experience

• General Manager experience in limited or full-service property.
• Strong rapport with property owners/representatives through proactive and on-going communication.
• Experience with Strata titled properties including building management and reporting.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Must have excellent operational experience as well as great people skills in order to provide a high level of leadership to in a competitive market.

The application form will include these questions:

• Which of the following statements best describes your right to work in New Zealand?
• What's your expected annual base salary?
• How many years' experience do you have in the hospitality & tourism industry?
• How many years' experience do you have as a manager / team lead?
• Do you have experience working towards targets and KPIs?