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Job Description:
About us
Merkle Aotearoa are a proud brand within the dentsu group, Asia Pacific’s largest and most awarded agency network, and are a leading consulting firm specialising in delivering experience led digital transformation for our enterprise customers.
For Merkle, this means a clear focus on creating connected experiences for our customers (users) and their customers using human centred design principles, actionable data/insights and agile ways of working to implement world class technology solutions.
We partner with organisations to accelerate the design and delivery of strategy, and to lift organisational performance to meet the evolving market. Our focus is to create the conditions for an organisation, and the people within it, to thrive by leveraging best practice insights tailored to client context to create innovative solutions.
What your day might look like
In this role, you will sit at the centre of our sales, customer, and delivery operations - enabling Merkle’s growth by ensuring strong sales process discipline, excellent customer‑facing documentation, and seamless coordination of RFP activity. You will support the sales teams while working closely with engagement managers, account leads, and our wider customer success community.
This position is ideal for someone who thrives in a fast‑paced environment, enjoys organising people and processes, and finds satisfaction in helping teams deliver polished, timely, customer‑ready output. You’ll play a key role in ensuring our pipeline, client interactions, and bid responses are of exceptional quality.
Responsibilities include
Own sales operations processes and practice across the business.
Embed sales excellence across engagement managers and sales teams.
Manage opportunity and pipeline processes in Salesforce, ensuring KPIs, hygiene, and rules of engagement are upheld.
Provide sales admin support, including preparing templates, decks, and client communications.
Own CRM and sales processes (in collaboration with stakeholders) to ensure systems meet business needs.
Conduct market scanning and monitor channels like GETS for relevant tender opportunities.
Coordinate the end‑to‑end bid lifecycle including timelines, actions, Q&A tracking, and compliance.
A bit about you
Familiarity with Salesforce or another CRM platform; comfortable managing pipeline data.
Experience supporting RFPs, tenders, bids, or professional sales/pitch responses.
Exceptionally strong organisational skills, stakeholder management, managing deadlines, and ensuring follow‑through.
Excellent written skills with a strong eye for detail: proofreading, formatting, document preparation.
Able to manage multiple workstreams and maintain high quality across operations, communications, and documentation.
Join us to make meaningful progress
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we welcome applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures to come join us.
As a collective team between Merkle and dentsu Aotearoa, we have established values derived both from our Japanese roots and Te Ao Māori upbringing that inspires our award-winning work and culture. Some of our recent workplace recognitions include HRNZ 2025 winners of “DEI Initiative” and “Supreme HR”, Finalists in “2025 Best Places to Work” Aotearoa, Finalists for Campaign Asia 2025 “Best Places to Work”, “Best CSR Achievement of the Year” and “Best Culture”, demonstrating the strength in our people, purpose and values here at dentsu Aotearoa.
What we can offer you
Generous benefits, including a 5 week of annual leave (after 2 years of service), Hauora (wellness) days each year, one day for change (volunteering leave) and more
Grow your knowledge and skills by solving complex business problems through digital technology, learning alongside a collaborative people, learning platforms & established partnerships in market
Be the best you with a hybrid working environment, with up to 2 days from home per week
Great barista coffee available and loaded pantry for breakfast and lunch
#LI-LS2
#LI-Hybrid
Location:
WellingtonBrand:
MerkleTime Type:
Full timeContract Type:
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