Guest Experience Host

Discover a career fuelled by possibility at Travel + Leisure Co.  If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Grand Mercure Puka Park team as a Guest Experience Host today! Full time opportunities available.

How You’ll Shine?

• Generating sales appointments for our sales centers located at our amazing resorts and via livestream

• Establishing commonality and building rapport with your customers to ensure an exceptional experience is delivered

• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications

• Working closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process

• Clearly articulating the benefits of traveling within the Wyndham Destinations community

• Meeting targets and KPIs as set by the business

• Meet targets and KPI's as set by the business

• This role requires you to be available for weekend and public holiday shifts.

What You’ll Bring

To be successful in this role, you will be:

• Previous experience within a similar hotel position is desirable, but not essential

• No experience or qualifications required (NZQF Level 1 qualification is desirable but not required)

• Fluency in English (written and verbal)

• Genuine passion for customer service and the local area

• Excellent communicator with strong interpersonal skills

• Enthusiastic, self-motivated and positive individual

• Immaculate presentation and professional grooming standards

• High levels of computer literacy

• Previous experience with a PMS system (Opera) advantageous

• Have the ability to recognize and solve problems in the workplace

• Must have the ability to work a flexible schedule, including nights, weekends, public and school holidays.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Minimum of 30 hours per week guaranteed!

• $27.86 per hour

• Discounted hotel stays across the world

• Subsidised Private Health Insurance (upon successful completion probation period)

• Professional development funding

• Base hourly rate coupled with performance based incentives

• Monthly, Quarterly and Yearly Recognition Programs