Guest Service Agent - Rewarding Work

It’s fun to work at The Y! 
Become a Guest Service Agent at the YMCA Hostel and City Lodge in Auckland Central. We have a mixed clientele of overseas and NZ visitors and are a small, very connected team that work well together, provide excellent customer service and love to celebrate our successes. This role is full time, offering a minimum of 40 hours and is based on a seven-day roster which includes days, evening and weekend shifts.

What will you be doing?

• Maintain effective communication with all departments and ensure they are fully briefed on group arrivals and any special requirements.
• Promote guest satisfaction in an effort to obtain repeat business.
• Follow Standard Operating Procedures in all areas of responsibility according with local laws.
• Process overflow reservations outside of central reservations hours and when required.
• Ensure the centre is always clean, tidy and well-presented ensuring all cleaning is carried out in a timely manner without inconveniencing participants.

What experience/skills do you need?

• A minimum of 1 years of Front Line experience in the hotel, leisure, and/or retail sector is highly desirable.
• Competent with Microsoft based software & PMS system.
• Problem solving ability: Can actively find solutions and seek support when necessary.
• Communication skills: Expresses ideas and information effectively, both orally and in writing. Actively listens, drawing out information and checking understanding. Clear spoken English.
• Has good time management and organisational skills: Ability to multi-task and work to deadline. Values time and uses it effectively.

What The Y offers: 

• Free gym membership and discounts on The Y services e.g. childcare, holiday programmes, sports leagues, etc.
• Apprenticeship Boost Scheme (Outdoors, Swim School, Lifeguards, Fitness, OSCAR, Youth).
• Professional development, career advancement and safeguarding training
• Working in a community-focused environment.
• Discounted staff accommodation rate at YMCA. 

About The Y:

As a not-for profit, everything we do each day has a positive impact, and we have fun doing it! We believe in the power of inspired and connected communities, where people feel safe and are motivated to reach their full potential. Our values of Caring, Respect, Honesty and Responsibility are at the core of our culture and the valued connections and friendships you’ll build here are lifelong. The Y employees and careers represent many lifestyles and reflect the diversity of the communities we serve, with jobs and hours to suit everyone’s stage of life from 14-70+. Our varied services and activities offer a wide range of career pathways where your development will be supported to help you reach your career goals. Our STAR Awards, Outward Bound scholarship opportunities, and long service recognition reward your contribution. We have benefits to suit your lifestyle, with access to free counselling, free annual flu vaccinations, free gym membership for all employees, and discounts for our services such as early learning centres, before and after school care, camps, swim school and sports leagues.

To Apply:

If this sounds like you, please apply online by clicking on the "apply now" button. 

All applicants must:

• Currently hold the right to work in New Zealand and currently be in New Zealand.
• Return a satisfactory Police Vet before commencement of employment.

The Y North is committed to the safeguarding of children and young people in our care, and it is our expectation that all staff will operate in a way that reflects this intent. Staff will be required to attend Safeguarding workshops, trainings and online modules to comply with The Y North Safeguarding Children and Young People Policy.