Guest Services & IT Support (Corporate Events)

Guest Services & IT Support (Corporate Events)

Guest Services & IT Support (Corporate Events)

At Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration. Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, fast internet, and incredible venue services, we make seamless global event delivery effortless.

About the Role

Located in the heart of the CBD, you will support the Venue Manager in the day-to-day running of Events, with a particular focus on Guest Services & IT Support. Our events delivery business is diverse and tailored to our clients – from corporate training to planning days, team-building events, exams, and corporate cocktail parties. This is a role that is responsible for multiple parts of our event delivery, so it’s important that you can prioritise immediate tasks and still plan! Our Wellington team are a tight knit crew who are hands-on, support each other and collaborate effectively to deliver remarkable events. This key position is predominately business hours and requires flexibility for occasional weekend and evening service depending on the needs of the business. This is a hands-on role with a level of supervision of the Back of House team, assisting with room sets each day.

On a day-to-day level, you will: 

• Manage a high-volume front desk for multiple clients each day
• Meet & greet clients every morning, ensuring they have everything they need for their event and actioning any additional requests.
• Actively support the casual F & B team with daily catering services
• Assist with general guest services and requests
• Help clients with general IT & AV questions
• Setting up and delivering the events that have an AV component (eg. videoconferencing, laptop set up)
• Ensure the client break-out areas and rooms are well-presented from the start and throughout the day.
• Update event details, input client data and process invoices accurately using our CRM

About You

We welcome applications from people of all backgrounds. Ideally, you'll have previous experience in either hospitality, catering, events, hotels or client services and are tech-savvy.

In addition, in this role you will:

• Possess excellent client service and organisational skills
• Tech-savviness and willingness to learn more about event technologies
• Be flexible and able to work effectively in a constantly changing environment
• ‘Hands-on’ practitioner who is happy to work with the team to get the job done
• Experience of event health & safety requirements would be advantageous.
• Be proactive with solution focused problem-solving abilities
• Have a minimum intermediate skill level of MS Office experience
• Remain calm and think on your feet while under pressure

Why Join Us? 

Recently named one of Australia / NZ's Best Places to Work, we are a progressive company that welcomes input from our team at all levels.

Our 380 team members are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other. We do this through our FLIPIT values – Fun, Leadership, Integrity, Passion, Innovation, Teamwork.

Benefits of working here include: work flexibility (including a paid break before you start & Me Days) an approachable & super-friendly management team, regular celebrations and company events, ongoing learning, and the opportunity for career growth!

To apply

If you're ready to take the next step, we'd love to hear from you. Please apply now with a cover letter & CV outlining why you are a great fit for this position. 

The safety and wellbeing of our people is a priority for us which is why Cliftons has introduced a requirement for all team members to be vaccinated against COVID-19.

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