HCB - Customer Service Representative - Auckland

HCB - Customer Service Representative - Auckland

Exciting opportunity on offer in Auckland HCB branch for our next Customer Service Representative to join our fun and welcoming team!

22nd May, 2024

Time for a new beginning? How about working for a company that likes to see its staff progress and build a career. If you have a keen go getter personality a good work ethic and want to start a career within a company that gives a damn, we want to hear from you. The Opportunity: 

 
HCB Technologies is part of the Bapcor group, we are a specialist wholesale business trading nationally in the New Zealand battery market, dealing with batteries suited for fire alarm panels through to super yachts and everything in-between.
Branches are located throughout the major centres, servicing customers directly or through a distributor network. From small beginnings in Auckland in 1988, HCB Technologies has experienced steady growth to today’s position as a significant player in the New Zealand battery market. 

 
An exciting opportunity exists for a passionate individual, who enjoys working in a fast-paced environment to join our HCB Auckland branch.

 
Reporting to the Branch Manager, the Customer Service Representative is responsible for handling customer queries, processing of product orders, branch inventory management, battery testing and supporting the branch in achieving sales targets. 


About Bapcor: 

 
Bapcor Limited is Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service, and solutions. Our New Zealand businesses operate across Trade, Service, and Specialist Wholesale and include BNT, Autolign, Truck, and Trailer Parts, Precision Equipment, HCB Technologies, JAS Oceania NZ, and Diesel Distributors. Bapcor Automotive has over 600 team members in New Zealand. 

 
At Bapcor, we live by Our Values of: 

• We give a damn 
• We are in it together 
• We do the right thing 

22nd May, 2024

Time for a new beginning? How about working for a company that likes to see its staff progress and build a career. If you have a keen go getter personality a good work ethic and want to start a career within a company that gives a damn, we want to hear from you. The Opportunity: 

 
HCB Technologies is part of the Bapcor group, we are a specialist wholesale business trading nationally in the New Zealand battery market, dealing with batteries suited for fire alarm panels through to super yachts and everything in-between.
Branches are located throughout the major centres, servicing customers directly or through a distributor network. From small beginnings in Auckland in 1988, HCB Technologies has experienced steady growth to today’s position as a significant player in the New Zealand battery market. 

 
An exciting opportunity exists for a passionate individual, who enjoys working in a fast-paced environment to join our HCB Auckland branch.

 
Reporting to the Branch Manager, the Customer Service Representative is responsible for handling customer queries, processing of product orders, branch inventory management, battery testing and supporting the branch in achieving sales targets. 


About Bapcor: 

 
Bapcor Limited is Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service, and solutions. Our New Zealand businesses operate across Trade, Service, and Specialist Wholesale and include BNT, Autolign, Truck, and Trailer Parts, Precision Equipment, HCB Technologies, JAS Oceania NZ, and Diesel Distributors. Bapcor Automotive has over 600 team members in New Zealand. 

 
At Bapcor, we live by Our Values of: 

• We give a damn 
• We are in it together 
• We get it done 
• We do the right thing 

About the Position: 

 
You will be responsible for promptly processing incoming sales orders; actively pursuing customer needs and fulfilling order requirements. 

 
Other responsibilities includes: 

• Responding professionally and efficiently to the customer and inter-branch queries, providing effective service to both. 
• Receiving and processing all customer orders accurately and efficiently, ensuring delivery expectations are met or exceeded. 
• Actively working to generate additional sales by maximising opportunities to upsell. 
• Reporting stock discrepancies to management. 
• Placing orders with vendors and assisting with branch inventory management. 
• Battery charging, testing and reporting

About You: 

 
You like to get results for your customers, you are passionate about customer service bringing a positive attitude and an ability to learn on the job. 

 
You will also have: 

• Ability to lift heavy product (up to 25kg) repetitively.
• A friendly and approachable demeanour, resulting from outstanding interpersonal skills. 
• Excellent written and verbal communication skills. 
• Customer service experience is beneficial but not compulsory, preferably in a product-related sales environment. 
• Proven experience understanding business products and industries coupled with the ability to deal with clients at all levels and translate clients’ needs into a complete solution. 
• Demonstrated knowledge of Microsoft Office (Excel, Word, etc). 
• The ability to work individually and as part of a team. 
• A full clean New Zealand drivers Licence

If this sounds like you, then apply today!Apply For Job
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