Provide input to developing business process quality & improvement strategy in line with business strategy and objectives, Group guidelines and policies
Plan, organize, and control business process quality & improvement projects to achieve defined business objectives
Lead process improvement initiatives in various areas such as sorting, warehousing, transportation, and delivery operations in collaboration with suppliers to increase efficiency and provide benefits to internal and external customers
Deploy a structured approach and recognized methodologies to understand process quality & improvement needs and to estimate potential benefits
Identify innovative process improvements, quality and control methods, and develop them further
Define appropriate performance indicators such as delivery time, damages, etc. to measure process dimensions and process improvements
Monitor project progress, budget, and resource utilization for own projects, and highlight deviations
Implement change management requirements and support implementation and handover of solutions to the business owners
Provide expertise, advice, and coaching on business process quality & improvement issues and methodologies
Introduce and implement best-in-class business process quality & improvement methodologies and tools
Anticipate changing needs/trends, and build executive support and sponsorship for key business process quality & improvement initiatives
Create content and deliver training on business process quality & improvement methodologies
IT
Provide input to define IT strategy in line with business strategy and objectives, corporate guidelines, and policies
Lead development and execution of IT plans, roadmaps, and migration strategy for IT platform/infrastructure and applications
Plan, organize, and control delivery of highly complex projects covering overall IT platform/infrastructure including analysis, development, and administration of IT systems software, hardware, and databases
Lead the development of cost-benefit analysis for IT projects for incorporation in the IT roadmap
Monitor and remove roadblocks for efficient and effective delivery of all IT services and solutions aligned with business needs
Lead planning and delivery of all major IT projects, including integration projects
Oversee the delivery of agreed programs and projects within quality, time, cost, and business constraints
Scan trends and best practices in IT, evaluate, and propose improvements to the IT portfolio taking into account available resources
Lead adherence to IT governance mechanisms, optimize operational quality and consistency of the IT systems within corporate guidelines
Monitor performance and liaise with IT service providers for operational success
Develop relations and interface with business leaders and IT stakeholders to meet requirements, resolve issues, and ensure customer satisfaction
Analyze complex issues, benchmark, identify opportunities, and introduce best practices for IT focusing on increasing effectiveness and efficiency.
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