Head of Branch

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko Mātou Tēnei | This is us 

At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership.

Mō te Tūranga | About the Role

BNZ Partnership Banking is committed to building success in our communities through helping New Zealand businesses, organisations, families and individuals reach their potential. We pride ourselves on providing seamless, integrated service to our clients to ensure the continued growth and development in the regions we support. 

We sat down with the GM Branch who let us know the following about the tūranga (role): 

What are the key tasks the Head of Branch will be responsible for?

• Developing and executing a Regional Plan in alignment with the national Partnership Banking rautaki (strategy), ensuring collaboration across all segments in the Region to drive a coordinated approach to market opportunities.

• Leadership of the Region's operations and customer outcome performance including full responsibility for engagement, NPS, people leadership and development, credit quality, operational and reputational risk.

• Enhancing BNZ's profile as "The Bank for New Zealand" within your Region by building a leading presence in the local communities and generating new business opportunities.

What is the most exciting thing about this opportunity?

BNZ has invested a significant amount in our branch network recently, with branches moving to longer opening hours and new fit outs across the majority of our sites.  We are truly kiritaki (customer) obsessed and need someone who will put our customers and colleagues at the front of all decisions. This is a pivotal time to join as Head of Branch to further enhance the experience for all customers & colleagues.

What will success look like for the candidate in this role?

Leading, inspiring & motivating a fully integrated Retail Banking team! In this role you will focus on driving best practice, supporting your region to adapt to our changing environment, and providing an integrated (kiritaki) customer experience with successful business outcomes!

What attributes will this person have in order to be successful? 

To be successful in this role, you will have a proven track record of leading high performing teams within a highly professional customer focused industry.

We are looking for someone who also has:

• Significant people leadership experience, and as a leader of leaders the ability to motivate, build teams and achieve results through others with proven coaching capabilities

• Demonstrable experience of market connectedness, external orientation, and stakeholder engagement.

What is your favourite thing about working for BNZ?

The amazing staff benefits are a huge pull – flexible working, six weeks’ annual leave, free health and life insurance, and a generous parental leave package.

As a team and a business, we collaborate across our regions and look after each other and we love to win. We also like to have some fun along the way.

What do we want you to know before you apply?

This role covers a large catchment area. You will be based in Ōtautahi (Christchurch) and the role will look after  a region that includes Canterbury, Otago, Southland and everything in between. This means there is a bit of driving involved and expected 1-2 nights away per week.  

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.