Help Desk Administration Officer

Green by Nature ANZ is a leading greenspace and facilities maintenance company and is committed to delivering solutions and excellent service to our clients across Auckland. We currently have an opening, and we are now seeking a dynamic individual to join our Help Desk team.

About the role

We are looking for an enthusiastic Help Desk Administration Officer who thrives in a busy and collaborative environment and is focused on delivering exceptional business support. Based from our depot in Henderson, this is a key role within our team and carries a significant amount of responsibilityand we seek interest from highly motivated individuals who enjoy a challenge and take pride in delivering a high standard of customer service.

Your responsibilities will include

• Customer Service:Providing top-notch customer service both internally and externally, building and maintaining strong relationships
• Data Entry:Accurately recording project and job-related information in multiple databases and ensuring tasks are managed to completion
• Asset Management:Overseeing and updating the asset management system
• Subcontractors:Maintaining subcontractor databases, prioritizing and allocating workloads
• Monthly Reports:Analysing data and preparing monthly reports for management and customers
• Accounts:Meeting financial reporting deadlines, completing monthly invoicing processes, raising purchase orders, invoices, and work orders
• Management Support:Providing high-level support to the Operations Manager, Team Leaders, and their teams

Skills and attributes

Our ideal candidate will have experience working in a similar industry. Other attributes include:

• The ability to develop and maintain relationships with internal stakeholders, clients, and subcontractors
• Excellent verbal and written communication as well as excellent report writing skills
• Experience in financial management and proficient in tasks such as raising purchase orders, invoicing, and handling monthly billing procedures
• Proficiency in the Microsoft suite of programs, Excel, Word, Outlook and demonstrated expertise in data entry
• Holds a valid full, NZ driver's license

Most importantly, we're looking for a self-motivated team player who takes initiative, effectively manages their time across tasks, and consistently meets deadlines with minimal supervision. A strong commitment to going above and beyond is essential!

Why Join Us?

• Be part of a business that has been an industry leader for over 30 years
• Contribute to a rewarding role, helping upkeep the community
• Annual wellness benefit and annual salary review
• Internal and external opportunities for learning and development

About Us

Since 1992, Recreational Services has been dedicated to creating and maintaining beautiful outdoor spaces across New Zealand. With over 700 employees in 14 locations nationwide, we've been a strong force in the industry. In 2021, we came together with three of the most well-established landscaping businesses in Australia – Green Options, Super Gardens, and Skyline Landscape Services.

We are excited to announce that from October 2023, we will be rebranding to operate under one new, single brand, Green by Nature. Our Group purpose is to improve people’s lives by building, caring for, and maintaining remarkable green spaces that enable us all to do more of the things we love. With over 1500 team members across New Zealand and Australia, we're excited to continue our journey and we hope for you to join us!

In accordance with the Company's Drug & Alcohol Policy, the successful candidate will be required to undergo and pass a pre-employment drug test.