Housing First Key Worker - Auckland

He Whakapapa: Background

Housing First Auckland City Centre – Te Pou Tuatahi o Tāmaki provides rapid access to housing and wrap around supports to whānau with a long-standing history of homelessness who have multiple complex needs. The service is committed to making homelessness rare and non-occurring. 

Te Kaupapa: Purpose  

As a Housing First Key Worker you will work closely with your Team Leader to support the wellbeing of whānau and help them acquire the ability to maintain their tenancy and live well in their home. You will walk alongside whānau on their recovery journey as they build a sense of wellbeing and positive community connections based on their own choices and self-determined goals. 

THREE TRUST VALUES 

Compassion Arohanui              Courage Maia

Respect Whakaute

Integrity Ngakau Pono

WHO YOU REPORT TO

Housing First Team Leader

KEY WORKING RELATIONSHIPS

Internal

• Lifewise Housing First Leadership Team


• Lifewise Housing First Key Worker and Peer Support Worker


• Lifewise Auckland Community Teams


• Airedale Property Trust


• All other Lifewise Services


• Methodist Mission Northern

External 

• Government Agencies


• Community Service Providers


• Housing First Collective


• External agencies as appropriate

WHAT YOU ARE RESPONSIBLE FOR

As a member of the team, you are responsible for acknowledging and enhancing the mana of the people we work with. You will provide intensive, often long-term support based on these goals. This includes providing a range of holistic support to promote wellbeing:

SUPPORT WHĀNAU TO MAINTAIN THEIR TENANCY AND LIVE WELL IN THEIR HOME

• Work alongside property management to assist whānau into permanent housing and provide ongoing support to participants as they establish themselves in permanent housing.


• Identify needs and areas of concern of the whānau.


• Work with your Senior Key Worker to connect whānau to relevant agencies.


• Ensure home/outreach visits are proportionate to their level of need.

END TO END CASE MANAGEMENT

• Create and work towards whānau led goal plans.


• Support the process of onboarding new referrals to the programme.


• Continue to walk alongside whānau on their journey of recovery to achieve their goals, and to build strong positive community connections.


• Documentation; Case Reviews; Contribution to whānau needs and risk assessments.


• Maintain up-to-date and accurate programme participants notes, goals, risk plans, personal information, and documents on Recordbase

COLLABORATION

• Work closely with your Team Lead to ensure core tasks are met.


• Connect with peers to share learnings and engage in best practise.


• Attend multi agency meetings to connect whānau with appropriate support.


• Build strong relationships with Airedale Property managers to reach shared housing outcomes with whānau.


• Attendance for regular team hui.

WHAT SKILLS AND EXPERIENCE YOU NEED

• Relevant qualification or experience in the social sector.


• Experience in working alongside people with complex needs, who struggle with their mental health, substance abuse and/or trauma.


• Be motivated to work in this area to support people experiencing homelessness.


• Demonstrated ability to maintain professional integrity and self-care. Openness to learning and reflective practice.


• Awareness of harm reduction and trauma informed care.


• Excellent interpersonal and communication skills, with the ability to work autonomously with a strong work ethic.


• Ability to work respectfully with diverse cultures, communities, and people.


• Openness to learn and/or cultural competence with Tikanga me te reo Māori.


• Computer literacy, basic record keeping, and ability to use Microsoft office applications.


• Knowledge of the client management system Recordbase is an advantage.


• Team player


• A full NZ driver’s licence