Hub Assistant - Casual

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. With over 6000 academic and professional staff supporting more than 46,000 students, we are one of NZ’s largest employers.

Mō tō mātou rōpū | About the team 

The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.  

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: 

• Mana Enhancing: We’re a place for uplifting interaction  
• Service Excellence: We’re professional, accurate and responsive  
• Manaakitanga: We listen, respect, understand and care  
• Whanaungatanga: We connect, partner and strengthen relationships  
• Kaitiakitanga: We guide, support and see things through. 

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:  

• Guidance and advice on being a student,   
• Navigation of the University systems, spaces and processes,   
• Information about study options,  
• Support with applications and enrolments,   
• Library & Student IT services.  

Our Casual Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland.  Our team of Casual Hub Assistants operate in a front-facing role being the first point of contact for our services

He kōrero mōu | About you  

We are looking for highly motivated individuals to join our team who:  

• Are strong team players who work well in a team environment and are also self-starters,  
• Demonstrate good customer service skills, 
• Have the ability to solve problems creatively,   
• Work well in a fast-paced, dynamic and professional environment,   
• Demonstrate empathy and care for others,  
• Bring a positive attitude and strong work ethic that align with our values.  

Te Whiwhinga mahi | The opportunity

Location and hours:  

For our casual roles, shifts may be available at any time between 7am and 10pm on weekdays and 8am to 10pm on weekends across all our locations. For more information about these locations, including the hours of operation, please visit our website LINK. 

For more information about the role, please refer to the Position Description. 

Our Recruitment Process 

 We are conducting a volume recruitment process that includes a group activity and individual interviews. Both parts of the recruitment process will take place on Monday 18th August 2025 or Tuesday 19th August 2025. Shortlisted candidates must be available to attend the group interview on these days. 

The start date will be 22nd September 2025 and there will be a two-week induction & training programme primarily based at the City Campus.  

Me pēhea te tuku tono | How to apply 

Applications must be submitted online by the closing date of 3 August 2025 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date.  

Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email. 

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz