We are eager to add a strategic ICT Help Desk Officer to join our vibrant team at TIDD ROSS TODD LIMITED in Te Rapa, Waikato.
Growing your career as a Full time ICT Help Desk Officer is a great opportunity to develop essential skills.
If you are strong in time management, decision-making and have the right commitment for the job, then apply for the position of ICT Help Desk Officer at TIDD ROSS TODD LIMITED today!
Join Our Team as an ICT Help Desk Officer!
About the Role: We're on the hunt for a talented and experienced ICT Help Desk Officer to bolster our team. If you have a robust background in Office 365, Cisco networking, server management, and a range of enterprise technologies, we want to hear from you. You'll be pivotal in providing top-tier technical support, ensuring the seamless operation of our IT systems, and delivering outstanding customer experiences.
Key Responsibilities:
- Maintain meticulous records for tracking hardware deployment, serial numbers, and licensing.
- Research and resolve technical issues faced by users, ensuring timely and satisfactory solutions.
- Utilise Pronto and Streamline for employee management.
- Maintain security protocols with Microsoft Defender.
- Ensure all work requests, including those outside the help desk, are documented and assigned within the organisation's Help Desk system.
- Promptly address virus and malware issues to minimise impact on users and the organisation.
- Build (image/reimage) computers and phones using vendor or organisation media, preparing them for deployment.
- Configure cellular telephony to meet organisational needs.
- Deliver exceptional customer service and ensure positive user experiences.
- Support and troubleshoot Android, Apple, and Windows devices.
- Manage security access using C4 and permissions across various platforms.
- Oversee help desk requests and assign them to appropriate IT personnel, utilising the ticketing system efficiently.
- Troubleshoot and maintain printers using PrinterLogic.
- Manage software licensing and SharePoint administration.
- Conduct KnowBe4 security awareness training sessions for staff.
- Maintain comprehensive documentation of support activities, solutions, and processes.
Qualifications:
- Education: Bachelor's degree in Computer Science or related field.
- Experience: Proven experience in an ICT help desk or technical support role.
- Technical Skills:
- Proficiency in Office 365, Cisco Meraki, server management, and Azure.
- Strong understanding of Pronto, Streamline, PrinterLogic, TeamViewer, SMX, Intune, and ERP systems.
- Competence in managing and supporting Android, Apple, and Windows devices.
- Experience with security access management and compliance.
- Familiarity with KnowBe4 security training programmes.
- Familiarity with video conferencing technologies.
- Solid understanding of ticketing systems and ITIL practices.
- Understanding of server virtualisation environments.
- In-depth knowledge of LAN, WAN, WLAN infrastructure, and VPN.
- Soft Skills: Excellent communication, problem-solving, and customer service skills.
Why Join Us? Be a part of a dynamic team where your technical expertise and dedication to exceptional customer service will be highly valued. Enjoy opportunities for professional growth and a supportive work environment that fosters innovation and excellence.
Apply Now! If you're ready to take your career to the next level and make a significant impact, apply today to become our next ICT Help Desk Officer.
Benefits of working as a ICT Help Desk Officer in Te Rapa, Waikato:
● Career Growth Potential
● Advancement opportunities
● Advantageous package
No CV Required
How to get there?
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