Intermediate Engineer

Ready to level up your career in IT services? Join my clients dynamic team as a L2 Support Engineer in Hamilton. They're a rapidly growing company offering an engaging work environment and endless possibilities for career progression.

What You'll Do:

As a Senior Support Engineer, you'll dive into providing 2nd line technical support to valued customers, ensuring SLA targets. You'll be hands-on, maintaining servers and applications, delivering on-site support for small projects, and crafting technical documentation. Your role also involves promptly updating service tickets and participating in an on-call roster for after-hours support.

Why Join Us:

This role is just the beginning of an exciting journey! Opportunities for growth abound in service management, operations, platform development, and sales. You'll expand your skills and responsibilities over time within a collaborative, motivated, and experienced team. They're known for innovative platforms, products, and unwavering commitment to customer service. You'll also be gaining invaluable experience and mentorship from senior professionals.

What We're Looking For:

We're seeking someone with a background in Service Desk or Systems Engineering, along with a solid grasp of traditional Microsoft infrastructure and M365 technologies. Strong communication skills, troubleshooting abilities, and the knack for thinking on your feet are key. If you're a top performer who values building strong client relationships and thrives in high-pressure situations, you're exactly who I am seeking.

Why You'll Love It Here

They value positivity, dependability, motivation, and adaptability. While some after-hours work may be required, you'll have the chance to work with cutting-edge technologies like M365 Modern Workplace (Office365), Windows Server, Active Directory, Citrix/RDS, and VoIP.

Ready to Join Us?

If you're ready to take your career to the next level, don't hesitate to reach out if you are located in the Waikato or looking to move back! Call John @ Fuse IT Recruitment at (09) 3772759 or simply apply through this ad. We're excited to hear from you and discuss this fantastic opportunity!