Internal Franchise Support Manager

Internal Franchise Support Manager

Stonewood Homes – Auckland

Stonewood Homes is a leading residential home building franchisor, supporting a nationwide network of franchise businesses. Our franchisees choose Stonewood for our systems, processes, and brand support — and we’re continuing to strengthen how those come together across the full franchise journey.

We’re looking for an Internal Franchise Support Manager to help coordinate improvements, support franchise system integration, and ensure our franchise documentation remains clear, current, and practical.

About the role

This role focuses on supporting and coordinating franchise-facing systems and processes rather than managing technical platforms or people. You’ll work closely with internal specialists, franchisees, and external partners to help scope improvements, coordinate delivery, and ensure franchise needs are well understood and documented.

You don’t need to be technical or come from an IT background — but you do need to be organised, collaborative, and comfortable working across multiple stakeholders.

Key responsibilities

• Support the coordination of improvement initiatives across franchise systems and processes


• Assist with developing clear scopes, documentation, and implementation plans


• Liaise with franchisees to understand practical requirements and feedback


• Coordinate input from internal teams, franchise representatives, and external consultants


• Help ensure franchise systems work together effectively from enquiry through to handover


• Maintain the Stonewood Franchise System Manual (SW Connect) within a SharePoint environment, ensuring content is accurate, current, and easy to use


• Assist with communication and rollout of system or process updates to the franchise network

About you

You’ll likely come from an operations, coordination, franchise support, or business improvement background and enjoy working across teams rather than managing them.

You’ll bring:

• Experience working in a franchise, multi-site, or operational support environment


• Strong coordination, organisation, and follow-through skills


• Confidence working with a range of stakeholders, including franchisees


• Clear written communication skills, particularly for process or system documentation


• An understanding of residential construction or building processes （advantageous but not essential）


• Experience using SharePoint or similar document management systems (helpful, not required)

What we offer

• A supportive, collaborative team environment


• Exposure to a national franchise network


• A role focused on practical improvement and franchise outcomes


• Salary aligned to experience

If you enjoy bringing structure to complex environments, supporting franchise networks, and helping systems and processes work better for people on the ground, we’d love to hear from you.