IT Application & Support Engineer

At AROA, our people come to work every day with passion and ideas that fuel our business and go home knowing they have made a real difference in the lives of others.

AROA, which is Maori for ‘understanding’, is proudly New Zealand born and based. We develop, manufacture, and export innovative wound care products, improving the lives of millions around the world by unlocking extraordinary outcomes for our patients. Our mission is to be the global leader in regenerative healing, making our products and services accessible to everybody. 

About the role:

We’re looking for an experienced IT Application & Support Engineer to join our Auckland head office, reporting to our Director of IT. You’ll be a key part of our IT team, partnering and working closely with a third-party provider to manage our wider IT needs. This role will ensure our IT systems run smoothly and that our people enjoy a seamless day to day technology experience. Other responsibilities include:

• Supporting new starters and leavers with IT setup and access


• Being the main point of contact for IT issues on site and working with external vendors to resolve them


• Helping deliver IT projects and improvements, including cloud and enterprise systems


• Creating simple, helpful user guides and delivering IT training when needed


• Keeping an eye on IT service performance and suggesting better ways of doing things


• Helping with monthly reporting across IT activity, projects, and cybersecurity

What you’ll bring:

You’ll have a relevant IT qualification and at least 3 years’ experience in a similar IT role. You enjoy helping people, improving how technology is used, and making IT feel easy and accessible. You’ll also have:

• Solid experience with Microsoft 365, Teams, SharePoint, ERP systems, and cloud platforms


• Experience working with vendors, supporting projects, and training users


• Great communication skills and the confidence to work with people at all levels


• Knowledge of networks, security, and backup solutions


• A working understanding of project tools and ways of working

What we offer:

At AROA NZ, we value our people and make sure working with us is rewarding, both professionally and personally. Here’s what you can enjoy as part of our team:

• Health & Wellbeing – Free on-site gym and fitness classes, plus an annual paid health and wellbeing allowance.


• Birthday Leave – A paid day off to celebrate your special day!


• Convenient Location – Free carparking onsite at our Airport Oaks sites with easy motorway access.


• Sustainable Travel Support – Fareshare public transport subsidy, WorkRide program, onsite bike shed, and electric bike charging stations.


• Family-Friendly Benefits – Generous parental leave entitlements to support you and your loved ones.


• Flexible Work Options – Where roles permit


• Social & Team Culture – Join a social club and enjoy team events and activities in a supportive, inclusive workplace.


• Career Growth & Impact – Be part of a mission-led company doing work that’s never been done before, with opportunities for learning, development, and real impact.

To be considered for this opportunity you must have existing NZ working rights.