IT Consultant

Are you looking for a new opportunity? 

The Company

Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Auckland office on East Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive remuneration package, which includes a base salary and uncapped sales and performance bonuses, paid monthly. We believe in sharing our success via extensive bonus and commission structure that enables you to build an additional income stream on top of your base salary, and work on increasing it month to month, as you get more capable at the role.

If you're motivated to learn and work hard, opportunities for advancement abound. Many members of our team have moved up over the years: a Technician is now the company’s Technical Lead and our CEO began as our Marketing Coordinator!
Our staff turnover is low – our average length of service is five years – because we genuinely enjoy what we do and working here. Our 2026 employee satisfaction score (eNPS) was 62 (95% response rate), significantly above the industry average and considered “excellent”. We also welcome pets and nurture people, striving to help our employees reach their full potential, and have fun while they we are doing it.

The role

As a Consultant you will have a variety of responsibilities including:

• Account management, including onsite maintenance visits, designing and implementing clients’ IT roadmaps and service ticket management.


• Building customer relationships.


• Technical pre-sales consulting.


• Technical work, both remote and onsite.


• Project management and implementation.

About you

• You enjoy explaining technical concepts, simply, to non-technical people.


• You’re helpful and willing to take the time to explain to customers what they need to know to make the best technology decisions for their business.


• You build rapport and foster relationships naturally, because you’re a great communicator.


• You set realistic expectations and can be relied on to deliver and communicate clearly.

Must have skills and experience

• Two years minimum experience in the IT industry.


• Excellent verbal and written communication skills.


• IT troubleshooting and diagnostic skills.


• Experience in customer account management or customer service.


• NZ full driver’s license, with a clean record.

Nice to have IT knowledge or experience, with an interest to learn more about

• Managed services.


• User and infrastructure hardware.


• Networking – routers, switches, wireless, VPN and internet.


• Microsoft Windows Server.


• Microsoft Office / Microsoft 365.


• Cloud experience with Azure and/or AWS.


• Telephony, PABX and/or SIP/VoIP.


• Physical infrastructure, patching and cabling.


• VMware and/or Hyper-V.


• Project management.

What's on offer

• A competitive base salary – depending on skills and experience.


• Uncapped commission, estimated from $15-30k per annum based on performance.


• Regular team product and technical training sessions.


• Support for professional development, to add technical qualifications and certifications to your skillset.


• The opportunity to step up into a senior level role in the future, with career development opportunities.


• A supportive team culture where we have Monday breakfasts, social outings, and a family-friendly Christmas event.


• Free lunch! Pick whatever you would like to have on hand, and we will put it on our grocery order.


• The opportunity to bring your pet to work.

How to apply

If this sounds like you, apply with a cover letter explaining why you should be part of Team Awesome.