IT Operations Specialist

IT Operations Specialist (Fixed-term, 12 months, Full-time)

Help keep Waipā Networks running smoothly by supporting the systems that power our people and our community.

You’ll play a key role in our Technology team, helping keep our IT environment stable, secure and reliable. You’ll support day-to-day operations, respond to issues as they arise, and help deliver digital projects that make life easier for our employees.

If you enjoy variety, like helping people, and want to build your experience across both IT operations and project work, this is a great opportunity for you.

Why join Waipā Networks?

We’re a community-owned electricity distribution business, supplying power to more than 60,000 people across Cambridge, Te Awamutu, Kāwhia, and the wider Waipā region.

As we strengthen and modernise our digital environment, you’ll be part of a team focused on reliable systems, great service and continuous improvement. Your mahi will directly support the people who keep our network running and the communities who rely on us every day.

What’s in it for you

·       Varied work across infrastructure, cloud environments, security and project delivery

·       Opportunities to grow your technical skills and experience

·       Flexible working options

·       Fully funded health insurance for you and your whānau

·       Life insurance cover worth twice your base salary

·       A stable and essential industry with deep local roots.

What the role involves

You’ll help keep our IT environment secure, stable and reliable. Your day-to-day mahi will include:

·       IT operations and support – keeping systems, networks, cloud services and devices running smoothly

·       Service management and continuous improvement – monitoring performance, resolving issues, and improving processes and documentation

·       IT project support – assisting with planning, testing, user communications and implementation

·       Vendor and contract support – coordinating with suppliers, tracking performance, and managing licences and agreements.

About you

You enjoy solving problems, supporting people and taking ownership of your work. You’ll bring:

·       A certificate or qualification in IT, Computer Science or similar, or equivalent experience

·       Five years’ experience in IT operations, or close to it

·       Experience supporting IT projects or structured change activities

·       Experience working with vendors or managed service providers

·       A strong understanding of Microsoft technologies, cloud platforms, networks and IT infrastructure

·       Confident troubleshooting skills and a calm, practical approach

·       Good planning and organisational skills

·       Clear communication skills, with the ability to explain technical issues in plain language

·       Strong relationship-building skills and a customer-focused mindset

·       A high level of reliability, attention to detail and personal responsibility.

How to apply

We run a structured, in-house recruitment process, including pre-employment vetting. You’ll need the right to work permanently in Aotearoa New Zealand and be currently living here.

Recruitment agencies — kia ora, but we’ve got this one covered.