IT Support Engineer

IT Support Engineer – Global Wave Group 

Location: Albany / CBD, Auckland (Office based) 

Reports to: Head of IT 

Key Responsibilities 

1. Onboarding Support: Set up workstations, including new computer configuration, software installation, peripheral setup, and first-day on-site support for new employees. 


2. Technical Assistance: Provide helpdesk support (remote/on-site) to resolve IT issues, maintain office equipment (printers, meeting room devices), and ensure smooth daily IT operations. 


3. Network & Security Management: Install and configure network devices, perform regular maintenance, implement security policies, and ensure system protection through updates and patches. 


4. IT Asset Management: Maintain hardware and software inventory, track device usage, manage the asset lifecycle, and generate regular reports for management. 


5. Project Support: Assist with IT infrastructure planning for new offices, including cabling, server setup, and IT training for employees. 

Essential Requirements 

1. Proven 2+ years of work experience as a Desktop Support Engineer, IT Support Technician, or similar role. 


2. Expertise in troubleshooting and administering Windows 10/11 and macOS operating systems. 


3. Strong working knowledge of Microsoft 365/Office 365 administration and troubleshooting (Exchange Online, SharePoint, Teams). 


4. Proficiency in deploying software, running shell scripts, and managing configurations on macOS. 


5. Familiarity with Active Directory and/or Azure Active Directory for user and computer management. 


6. Solid understanding of basic networking principles (TCP/IP, DNS, DHCP), NAT, VLAN and network troubleshooting. 


7. Exceptional customer service and interpersonal skills, with a patient and professional demeanor. 


8. Highly responsible, with strong security awareness, attention to detail, and excellent communication and collaboration skills. 


9. Excellent problem-solving and critical thinking abilities.