IT Support Engineer

Are you a dynamic IT Support Engineer looking for something worthwhile to sink your teeth into? Do you have what it takes to work within our technology team and the wider UniMed to improve business management practices and service delivery standards. If you are looking for a challenge, somewhere you can really make your mark on an organisation that is purpose driven and focused on people not profit then look no further.   

  About Us   

 We are a member-focused organisation specialising in providing health insurance and wellbeing plans to employees of many of New Zealand's best-known companies. With an excellent financial rating and a strong balance sheet, we have a real focus on caring for our customers and delivering exceptional services so UniMed Members can stay in life-long, good health. 

Our vision is to enable healthier, happier people so our nation can thrive. Our goal is to be the preferred and trusted health, safety and wellbeing partner for New Zealand businesses and their people and whānau. We are a growing business in exciting times – from mid-2024, we will have two brands in the market (Accuro and UniMed) and a customer base of over 400 companies and 145,000 members, with revenues of $145 million. 

 About the role  

 You will work closely with a tight-knit technical team and key technology vendors to manage our day-to-day technical operations and support business initiatives that drive new technology adoption, testing, integration, training and support. 

As a member of our technology team, you will be responsible for management of our technology support vendors and resolving L1 / L2 issues with our on-site and remote team members. You will work closely with a series of key vendors specialising in specific business tools, supporting our technology functions across a series of cross-functional teams. 

Alongside technology operations functions, there will also be the opportunity to be involved in projects for deployment of new technology (physical and software), manage vendor relationships and develop new skills to support and or develop technologies.  

About you  

 You will be a positive team player with a well-developed analytical mindset and a desire to build your career as an IT professional. With at least 2 years of experience working in an ICT support role under your belt, you will be able to harness your skills and experience to provide everyday solutions and drive continuous improvement. 

 In addition, you will:  

• Have experience with standard Windows Desktop support and Microsoft suite tools.  
• Experience with Microsoft Azure Active Directory and Identity Management.  
• Experience with Outlook & Office 365 administration.  
• Experience with hardware setup (device setup, desks, monitors, docking station wiring etc.)  
• Knowledge or basic networking principles to assist in network troubleshooting. 
• Excellent timekeeping and prioritisation management.  
• Experience documenting processes post development.  
• Proactive and results-oriented mindset, with the ability to prioritize and manage multiple projects or issues simultaneously. 

Why join us?   

Be part of a high performing team with an organisation that is values driven and genuinely committed to the health and well-being of our Members. We genuinely care about our people and provide comprehensive benefits and support. Work life balance is important to us, and we offer flexible working as well as a commitment to career development and nurturing talent. The role comes with a competitive remuneration package and a centrally located office.    

How to apply 

For any additional information, please reach out to Mark Ross (IT Services Manager) at [email protected]

Applications close: Monday 03 June 2024