Junior Technical Writer

The Company  

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.  Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities. 

Our Values and Culture   

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are: 

• Respect for the planet  

• Respect for our customers and  

• Respect for each other  

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and
ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.  

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.  

The Opportunity 

As a
Junior Technical Writer, you will help craft clear and easy-to-understand written documentation that improves our client experience. Your proactive approach will be key in producing technical documents that not only meet high standards but also guide our teams in their own writing endeavors. Your responsibilities will include writing technical documentation, creating guides and FAQs, utilising quality visual imagery, and ensuring that all content is concise and user-friendly. With a forward-thinking mindset, you'll contribute to ongoing content development, continuously striving for improvements in product documentation standards to meet client needs effectively. 

The Specifics   

• Write clear and effective communications for internal teams. 

• Share your knowledge with your team and the Product Development organization. 

• Use best practices to create excellent technical documents. 

• Innovate and contribute to continuous improvement in content development. 

• Focus on the audience, ensuring content is logical, accurate, and visually effective. 

What we're looking for (you don’t need to be a guru at all,
we’re looking forward to coaching and collaborating with you): 

• Interest in technical writing best practices. 


• Maximum 3 years experience in technical writing. 

• Interest in documenting enterprise-level software products. 

• Interest in using help authoring tools and information management systems like Confluence. 

• Confidence to engage with content owners to gather information. 

• Comfortable sharing your work at all stages of drafting and refinement. 

• Contribute to continuous improvement in content development practices. 

• Positive attitude and determination to achieve high standards. 

• Commitment to professional excellence and reinforcing Gentrack’s brand. 

• Effective relationship management and open-minded approach. 

• Ability to give and receive constructive feedback and solve problems creatively. 

What we offer in return: 

• Personal growth – in leadership, commercial acumen and technical excellence  

• To be part of a global, winning high growth organization – with a career path to match 

• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos  

• A competitive reward package that truly awards our top talent  

• A chance to make a true impact on society and the planet 

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.  

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