Kiwi Oversize Customer Care

Customer Services Consultant

(Auckland Based)

Are you confident, friendly, fast thinking, an excellent communicator and keen to work for a company where no 2 days are the same?  Then look no further.

SUB60 was formed in 1982 as Messenger Services Limited (MSL) leading brand, and a subsidiary company of Freightways Group, one of New Zealand’s leading organisations. 

As MSL’s leading brand and division, SUB60 is New Zealand’s largest time sensitive courier company, operating nationally out of the three main centres of Auckland, Wellington, and Christchurch.

Members of the MSL team are leading experts in creating logistical outcomes that were never thought possible and constantly impress our customers. 

Why and how do we achieve this?

Our people are valued, dynamic and relentless when it comes to helping customers become leaders in their own industries.

Making a difference for our time-sensitive customers’ needs through exceptional customer service. 

Ensuring our customers, stake holders, contractors receive consistent, efficient service support 24/7.

Opportunity

Due to on-going business growth, we have an exciting opportunity for a dynamic individual to join our Auckland team as a Kiwi Oversize Customer Services Consultant.

With a passion for people, this role delivers a customer experience where no request is unrealistic, answering inbound calls, occasionally making essential follow up outbound calls combined with daily emails and administrative tasks. 

You will thrive on providing the best customer experience, be highly motivated, think outside the box and have great communication skills.

The successful candidate will possess the following attributes and competencies:

• An unfaltering customer-first focus with a passion for delivering service excellence


• A lateral thinker who can look outside the box to find solutions


• Some geographical knowledge of Auckland and main towns or cities across New Zealand


• Dynamic in the way you approach a task


• Strong communication skills


• A positive team player that has a strong desire to be part of a high performing team


• A future leader with the ability to motivate and inspire people

This is a full time 40-hour week role between 9.30am – 6.00pm Monday to Friday, with the occasional rostered Saturday shift based in Penrose.  An immediate start desirable.

We are proud to be recognised as one of New Zealand’s Employers of Choice.

When asking our team what they like best about being part of the MSL team, they will tell you it is our people and our culture.

With our values at the heart of everything we do, we are committed to creating opportunities and new possibilities for our employees.

So be part of a culture where we embrace equal opportunities and promote wellbeing, diversity, and inclusion 

Apply today to:

Wendy Tagatoa

Auckland Branch Manager