Lead Support Representative

Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.  

He aha te tūranga - About the role:   

Our telecare team have an exciting opportunity for a confident, tech-savvy and multi-tasking support representative to join them. The role is permanent, full time (40 hours per week), working rotational shift patterns between the hours of 8am to 6pm, Monday to Friday. 

We are looking for the someone to help focus on overall customer growth within our telecare area, with the purpose of attracting new customers, through education and promoting the benefits of a St John Medical Alarm. This includes supporting new customer acquisition referrals, by providing accurate information on all Telecare products, services and supporting the Telecare Field Support Representatives as required.  

Support sales and activity target through effective promotion of Telecare products by building and maintaining positive and productive relationships with customers, external stakeholders, and the community.  

Ko wai koe - About you:  

To be successful in this role, you will have: 

• Previous experience in a customer contact role and passion for delivering excellent customer service. 
• Demonstrated experience and understanding of the New Zealand Health and social care environment. 
• High attention to detail and accuracy. 
• A "Can do" attitude focused on achieving results and doing what is required to achieve success. 
• The ability to work in a high paced and changing environment. 
• Demonstrable personal commitment to and promotion of St John Core Values.

The most important attributes we are looking for is attitude and the willingness to learn. We will develop the right person who has the desire to work with purpose. 

Me pēhea te tuku tono - How to apply 

Click "apply now" before applications close on 5th July 2026

For further information please contact Anita Teague on [email protected]

 At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai. 

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. 

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.