Level 1-2 ICT Support Technician

Mi-IT is a boutique MSP based in Auckland, Albany on the North Shore. The company is focused on MS Cloud technologies and is looking for the next top-talented Level 1-2 ICT Support Technician to join the team.

A position is available to join the Support Desk team. This role provides phone and remote support and will be the first point of contact for all ICT services and support.

This is a role with endless scope for development and growth. Any further, relevant education and certification will be fully paid for by the company. You will gain valuable ICT experience and training across a broad spectrum of customers across Auckland.

If you are a motivated, self-starter who enjoys taking ownership of their role, this is the opportunity for you.

Duties:

• Serving as the first point of contact for IT support
• Installing, configuring and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
• Supporting people whenever they encounter challenges with computers and network devices
• Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation

• Experienced with Windows, MSOffice and MacOS
• Experienced with setup & trouble shooting and diagnostics of:
  - Windows, MSOffice and MacOS
  - O365 : Exchange, SharePoint, OneDrive, and Azure.
  - VoIP and IP phones.
  - Hardware
  - Networks/wireless/broadband connectivity.
  - Printers
• Some knowledge of Windows Server, Active Directory & Exchange
• An excellent communicator who enjoys dealing with clients both remotely and on site
• Ability to multitask
• Excellent troubleshooting and problem-solving skills
• Proven customer service skills
• Willingness to learn and take on new challenges with the ability to be self-sufficient when required

• A competitive salary
• Opportunity to work with latest technology in constantly evolving industry
• Opportunity for growth: we support further relevant education and certification