Library & Community Hub Assistants - 20hrs per week

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te pono, kia herea ki te tika. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

We have three 20hr week positions available in our Tauranga library, working the following shifts;

Position 1:  Monday 10am – 5.30pm, Friday 8.30am – 3.30pm, Saturday 9am – 4pm

Position 2:  Monday 9.30am – 5pm, Saturday 9am – 4pm, Sunday 9am – 4pm

Position 3:  Monday 9am – 4pm, Friday 9.30am – 5pm and Sunday 9am – 4pm

These shifts are fixed, so it’s important that you only apply if these days and times work for you.  You will be asked to indicate in your application which role(s) you are applying for.

As a Library & Community Hub Assistant you will welcome and assist community members to access both library and council services.

Library and Community Hub Assistants provide excellent customer service to the community. Some of your tasks will include:

• Providing information to customers about Council services, community engagement, bylaws, policies, and procedures across a range of council activities.


• Supporting customers with printing, photocopying and scanning


• Issuing, returning and shelving items


• Assisting with the promotion, booking and delivery of library programmes


• Recommending and discussing books with children and adults


• Connecting customers to our digital resources, such as ebooks, printing and scanning


• Upskilling knowledge of Te Ao Māori, library databases, computer programmes, changes in technology, health and safety.

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring:

• Minimum of 3 years’ work experience, preferably in a library, community or customer service environment


• Outstanding customer service and interpersonal skills


• Resilience when dealing with challenging customers and situations.


• The ability to communicate with people within our diverse Tauranga City community

Te Tukanga | How to apply

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link. 

We look forward to receiving your C.V. and Cover Letter detailing why you are applying for this position.

Applications will close Friday 21st August

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [email protected]

• You must have the legal right to live and work in New Zealand to apply for this role.


• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Library & Community Hub Assistants - 20hrs per week