Maitre'd Crab Shack

An exciting opportunity has come up for a Maitre'd to come and join the team at Crab Shack in Wellington. 

This is a permanent full-time role with a minimum of 35 hours per week. This role will involve some floor shifts with most shifts as manager. 

We have a passionate group of people working with us and we love what we create and are ready to adopt a new face into our family. 

Why work with us…

• Competitive remuneration and additional income with tips 
• 30% discount across all sites nationwide
• Paid day off on your birthday after 1 year of service 
• Supportive and skilled management team
• Annual staff party and awards
• Flexible working hours
• Daily staff meals and drink
• In-house development to further your hospitality career 
• Nationwide growth opportunities with the Group venues in Auckland, Wellington and Queenstown

About you:

• One year of management experience is required
• Excellent verbal communication skills
• Strong management skills - including delegation, and prioritization.
• Great communication and customer service skills.
• Team building/leadership skills.
• Sound food and beverage knowledge including barista, wine, beer, and spirit service.
• Great eye for detail.
• Hands-on and able to operate successfully in a high-pressure environment.
• Reliable, honest, mature, and a good role model
• Be service-oriented.
• Fun and friendly 

About the role…

As part of the senior management team, you are one of the faces of our venue. As such, you take responsibility for full day-to-day operations to ensure this business exceeds expectations.

Key role descriptions: 

• Create a fun environment that staff enjoy and ensure they ‘go the extra mile’ for the venue as a result.
• Day-to-day management of the restaurant to ensure there is a harmonious relationship across all departments. 
• Minimise wage costs by good roster control and prudent use of staff time. 
• Directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise ‘lead from the front’ in the venue as the manager. 
• Strive to exceed guest expectations relative to service and quality of food and beverage and the atmosphere created.
• Cash handling, reconciliation of tills, and responsibility for cash-ups.
• Daily administrative duties including nightly reports and reporting of daily sales.
• Participation in events and promotions that drive awareness and sales for the business.
• Participation in and responsibility for the site's Health and Safety policy and program, and compliance with the Health and Safety Work Act 2012
• Compliance with the Sale and Supply of Alcohol Act 2017
• Compliance with the Employment Relations Act 2000
• Hold or be willing to obtain the LCQ and New Zealand General Managers certificate. 

Contact                                                                              
Shar Fonseca
People and Culture Manager 
[email protected]