Major Incident Support Team Member

Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

He aha te tūranga - About the role: 

We are looking for friendly, practical, non-clinical people to join our Major Incident Support Team (MIST) in Pukekohe. As a MIST member, you will assist our ambulance crews and communities in a variety of ways depending on the situation.

You might be helping to lift a patient, setting up at a music festival, or providing support during anything from a local emergency to a national disaster. Whether it's a planned event or an unexpected crisis, you'll be part of the essential support crew working behind the scenes to keep ambulance operations running smoothly and make a real difference in your community.

Your key responsibilities may include, but are not limited to:

• Maintaining the operational readiness of MIST vehicles and equipment
• Safely driving and operating support, command or specialist vehicles
• Responding to major incidents and events in roles such as logistics, welfare, communications, safety or team leader
• Supporting ambulance crews and helping ensure emergency operations run smoothly

What we'll provide:

We'll give you all the training and support you need to become a safe and confident member of the team. As part of your initial training, you'll complete:

• A two-day Operations Induction course
• A two-day Operations Risk Management course
• A two-day Ambulance Driving course (where driving forms part of your role), supported by online learning and a driving logbook
• Ongoing NZQA-recognised advanced first aid and clinical training
• Ongoing support from an experienced team

As a volunteer with Hato Hone St John, you'll become part of one of New Zealand's most trusted organisations, with access to a strong team culture, a real sense of purpose, and a range of benefits and discounts on St John services, products, and with national and local retailers.

Ko wai koe - About you:

To thrive in this role, you'll need to:

• Be at least 18 years of age
• Live within a 20-minute drive of the Pukekohe Station
• Hold a current, full, and clean New Zealand Class 1 Driver Licence
• Hold a Level 2 First Aid Certificate, or be willing to obtain one as part of your onboarding
• Attend at least one training session each month to maintain operational readiness
• Be available to deploy within 30 minutes of activation when you have indicated your availability
• Work effectively both independently and as part of a team
• Demonstrate strong communication skills and a keen eye for detail
• Maintain a good level of physical fitness
• Consistently role model the core values of Hato Hone St John: Do the right thing, Side by side, Straight up, Make it better, Open minds.

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on 21 August 2026

For further information please contact Azure Manunui - Recruitment Advisor [email protected] or +64 9 526 0528 Ext: 8216 for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.