Member Experience Specialist - Excellent Benefits Package

Kia ora!

At UniMed, we specialise in providing workplace health plans and other well-being services to leading New Zealand organisations and their employees. We’ve been covering Kiwi workers for more than 45 years, with over 100,000 people enjoying memberships with us.

Right now, we’re on a mission to enable happier, healthier people for a thriving nation. To support this mission, we need a Member Experience Specialist.

Reporting to the Team Leader Membership Services - the Member Experience Specialist role is a diverse one. You will provide claims, administrative, and member support to enable the team to achieve the best possible member outcomes. Does this sound like you?

Duties: 

• Promptly and accurately process and adjudicate health insurance claims in line with delegated authority
• Respond promptly and effectively to Member enquiries and communication through various channels, taking time to understand their specific needs 
• Maintain excellent service standards to ensure Members receive the highest level of assistance
• Maintain a comprehensive knowledge of UniMed’s products and services and connect Members to the ones they need 
• Provide accurate, timely and complete information by using the right methods / tools
• Update, maintain and monitor databases and distribution lists to ensure Members to receive the right information at the right time 
• Build effective relationships and liaise with relevant internal and external members, partners and stakeholders to enable a happier, healthier nation. 

Skills and experience 

• Strong interpersonal skills and a good team player 
• Decisive and self-starting attitude with energy and motivation to be effective in a demanding environment 
• Have the ability and willingness to learn and multi-task 
• Previous experience in customer service or operations roles
• Excellent written and verbal communication skills
• Competence in the Microsoft Office suite and an ability to assimilate new applications
• Passion, motivation and a positive attitude 
• A “pitch in” attitude with the ability to reprioritise work and help out anywhere in the business if the need arises
• Be a wonderful ambassador of the UniMed brand 

Why Work for Us?

Our people are our heart - and like our Members, their health and wellbeing is our priority.  Our values underpin everything we do.  We aspire.  We care.  We trust.

We focus on supporting our Members and business partners through every stage of their health and wellbeing journey and we do this by providing excellent customer service.  This genuine care, kindness and respect we show to our Members and business partners reflects how we work with one another too.  It's part of our family-focused culture.  

Working at UniMed is more than just a job - it's a wellbeing choice.