Member Success Specialist 0.6-0.8 FTE - Competitive Pay

Member Success Specialist role - 0.6 - 0.8 FTE

Our HQ is in Mount Maunganui  |  Potential for role to be remote

We're seeking someone to support our Member Success team who're enabling our clients to achieve their goals and make a difference in the wider business community! 

About us:

We're a small global SaaS company helping progressive accounting firms accelerate small business success.  We enable them to market, sell and deliver Business Advisory services via our web app. Our offering spans: education, content, marketing, and software.

Our company is in an exciting phase with a brand new product soon to be released. We're seeking applicants who're keen to support the wider Member Success team as we navigate a shifting landscape.

We truly value diversity of thought, team innovation, technology as an enabler and fully embrace flexible working.

About the role:

We're looking for an agile team player who enjoys collaboration and working in a fast-paced environment. Flexibility and a keenness to learn will be key to your success.

You'll use programs like HubSpot, Zoom, Microsoft Teams, Trello, PowerPoint, and our bespoke app to enhance the learning experience for our members, help them get an ROI from our product and deliver meaningful change to their clients.

You'll use your communication, collaboration and problem solving skills daily to deliver first-class education via multiple channels. Attention to detail, and the ability to self-manage tasks and deadlines are also key. 

Key Responsibilities include:

• Member onboarding and implementation
• Member development, engagement and retention
• Online and in-person educational event support and delivery 
• Monitoring service levels for consistency and continuous improvement
• Networking and alliance building
• Acting as point of contact for support matters
• Providing product insights and collaborating with the Product Team 
• Project and process improvement 
• Being a Gap brand ambassador

We’re looking for an agile team player who enjoys collaboration and working in a fast-paced office.  Your success is our success - there are great progression opportunities in the Member Success space.

Alignment of values, passions and career goals is more important than experience or qualifications.  

The Gap recognises the value of a diverse workforce. We believe that without a diverse set of experiences and outlooks our company cannot reach its full potential. Therefore, creating an equitable and inclusive work environment is key to who we are and what we do. 

We’re looking for candidates who can expand our culture, challenge the business as usual, and bring their whole selves to work every day. We also welcome your feedback to help us provide a more equitable and accessible recruitment process. 

Please apply with a cover letter (or video).

Applications close 1 July, 2024.

Do your due diligence on us at: www.thegaphq.com

Check out our recent bloopers reel below for insights as to how we operate….