Motor Industry Advisor - Mediation (Ak or Well based) - Immediate Start

Motor Industry Advisor – Mediation (Auckland or Wellington) Full Time or Part time possible.

The Motor Trade Association (MTA) are looking for an experienced motor industry advisor, who understands what great customer service looks like and is a good communicator. 

Our Motor Industry Advisor position is a highly sought role and is a great opportunity to make a real impact in the automotive industry with one of NZ’s most recognised brands.

The role provides guidance and advice to MTA members and their customers to resolve consumer disputes that may occur during the usual business of buying, selling, and repairing within the automotive industry.

This may involve providing guidance on consumer rights, consideration of Dispute Tribunal decisions, providing best practice processes, and negotiating pragmatic solutions.

Essential to success in this role will be building rapport with individuals, listening with empathy and asking insightful questions, having a calm manner, and using your negotiating and influencing skills to achieve an outcome.

Our ideal candidate will likely have worked in the automotive industry and have a good understanding of motor vehicle technologies. You may have been in the sales, service or parts areas but with exposure to customer interactions and resolution. A good understanding of Consumer Guarantees and how it relates to the automotive industry would be beneficial but not essential as we will provide training. 

Essential skills include:

• Excellent negotiating and influencing skills
• Experience in mediation and facilitation (preferred) 
• Sound knowledge of automotive agreements and insurance practices
• A good knowledge and understanding of motor vehicle technologies
• An ability to build rapport with people 
• A calm and professional approach to problem solving
• Attention to detail

This position could be located in either our Auckland or Wellington campuses and while fulltime is preferred we would consider part time applicants. Training will be provided in the understanding and application of NZ consumer law in relation to automotive business.

We offer a remuneration package that includes health insurance, and a modern work environment plus the opportunity to work for a well-established and well-respected organisation with strong values and ethics. 

If this sounds like you, and you want to work for one of New Zealand’s top brands, Apply NOW.

For an understanding of what the role entails see the video interview of one of our team.

https://vimeo.com/749739354/81ad04181f