Network Response Specialist

Network Response Specialist

Position Description

• Act as primary coordinator for unplanned network disruptions and call‑outs


• Contribute to development and future planning of a Network Response Team


• Permanent, Wellington based

He kōrero mō mātou | About us:

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being. 

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard. 

He whakamārama mō te tūranga mahi | About the role:

The Network Response Specialist is responsible for coordinating KiwiRail’s infrastructure response to unplanned disruptions and call‑outs across the Wellington Metro. This role works closely with Network Control and the Rail Operators’ Service Control Center to manage incidents, communicate with stakeholders, ensuring the network is safely returned to normal service as soon as possible. The position also contributes to planning for a future Network Response Team in collaboration with the Customer and Operations Manager, supporting continuous improvement and resilience.

Field crews are line-managed through a separate Network Workforce function. The Network Response Specialist works in close partnership with the Network Workforce Team to ensure the right capability is available, deployed safely, and utilised effectively. The intention of this role is to remove the reactive elements of work from the maintenance and intervention teams, and the Network Response Specialist will work with the Network Workforce Team to ensure this is achieved.

This role is required to:

• Act as the primary coordinator for unplanned network disruptions and call‑outs, ensuring timely and effective response


• Work closely with Network Control and the Rail Operators’ Service Control Center to manage incident response and recovery


• Communicate promptly and accurately with internal teams and external stakeholders during disruptions


• Populate and maintain systems and disruption records and reports, ensuring all details are accurate and up to date


• Participate in operational forums and represent KiwiRail in discussions on disruption management and resilience


• Support post‑incident reviews and implement lessons learned to improve processes and reduce future impact


• Contribute to the development and future planning of a Network Response Team, including processes and capability building

Ngā pukenga e rapu nei mātou | What (skills) you will bring:

Knowledge and experience

•       3+ years in incident management, rail operations, or transport service delivery roles

•       Proven ability to coordinate responses under time pressure and maintain accuracy

•       Experience engaging stakeholders and managing conflicting priorities during disruptions

•       Familiarity with Maximo and reporting tools

•       Understanding safety management systems and regulatory compliance

Ways of working / Work-related qualities

•       Calm under pressure; effective in fast‑moving operational contexts

•       Collaborative and politically aware; able to navigate differing priorities

•       Organised and detail‑oriented; ensures data integrity during incidents

Other Requirements

•       Able to meet KiwiRail pre‑employment and ongoing drug and alcohol screening requirements

•       Current full NZ driver’s licence

•       Available to work 24/7 during incidents and call‑outs.

Qualifications

•       Tertiary qualifications in Operations Management, Transport, or a related field (or equivalent experience)

•       Incident management or emergency response training is desirable

•       Health & Safety certifications are beneficial

Nōu te rourou | What's in it for you:

• Competitive salary plus 4% KiwiSaver employer contribution


• 25 annual leave days


• Access to join NZ Rail Staff Welfare Trust where you will enjoy a range of benefits including access to holiday homes across New Zealand, as well as support for optometry, physiotherapy, GP services and prescription costs


• A wide range of discounts at retailers and on scenic trains and Interislander

• Be part of a diverse and inclusive workplace dedicated to innovation, sustainability and community impact

Kua rite, kia rite | Ready to Make a Difference?

Rā aukati | Applications close:  11 June 2026

Salary band:  $102,800 - $128,500