Night Guest Service Agent

About The Role - Te mahi

We are a leading Auckland hospitality group with a beautiful hotel within Auckland CBD. With bookings climbing and our Hotel getting busier, it is time to find talented Guest Service Agents for our 186 room Sudima Auckland City Hotel.

We are looking for individuals who are passionate about hospitality and have experience customer-facing roles. Full training will be provided.

Whether you are a seasoned professional or new to the Hospitality industry, we are keen to interview you. We are looking for a good understanding of customer service and a willingness to learn.

Weekend availability is required.

This full-time permanent role (minimum 30 hours per week) is based at Sudima Auckland City and the hourly rate is $28 per hour.

Responsibilities | Ngā haepapa

• Smooth and accurate check in and out process.
• Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out.
• Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.
• Attend ongoing training.
• Communicate professionally with other hotel departments.
• Maintaining the reception area.
• Advising on and arranging reservations and accommodation.
• Ensure Health and Safety standards are being met and reported as per policy.
• Assist with valet parking and keeping a clear record of cars if required

• Confident, well motivated, enthusiastic and determined.
• Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
• Strong communication skills – both written and verbal.
• Takes pride in work and has exceptional attention to detail.
• Excellent time management abilities.
• Have a thorough knowledge of the area including local amenities.
• Flexibility to work outside normal hours as required. (must be able to work 11:00pm – 07:30am including weekends and public holidays. 7 day rotating roster).
• Can work on a rotating roster.
• Minimum New Zealand Restricted driver’s license or equivalent 
• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)
• OR least one year of relevant experience may substitute for the formal qualifications listed above.

He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!

• Wellbeing programme including Health insurance discounts
• Excellent reward & recognition events
• Long service and anniversary gifts and benefits
• Staff, family and friends rates within our network of hotels
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free life cover, Digital Will & Best Doctors teleservice*

Who We Are - Ko Wai Mātou

Hind Management operates and manages award-winning hotels, restaurants, and hospitality establishments across New Zealand. We are committed to social and environmental responsibility and strive to create a sustainable business model that values the well-being of our people and our planet.

Our culture is built on manaakitanga (hospitality), where our people are our greatest asset. We have been recognized as a Five Star Employer of Choice and are passionate about fostering a positive work environment that supports personal and professional growth.

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou | We care

Ka mahi tahi tātou | We work together

Ka whai tātou i te tika | We do the right thing