Operations Manager

Welcome to SO/ Auckland – a place where avant-garde design, local culture, and luxury hospitality collide. Set in the heart of Auckland’s lively downtown, our 130 stylishly appointed rooms and suites are anything but ordinary. With design inspired by the world of fashion, SO/ Auckland redefines the modern hotel experience.

We are looking for an Operations Manager with flair, finesse, and a fearless passion for delivering exceptional guest experiences. As the heartbeat of the hotel, you’ll lead our day-to-day operations across Rooms and Food & Beverage, championing a culture of excellence, style, and service that leaves a lasting impression.

This is your opportunity to step into a world where creativity leads, boundaries are redefined, and hospitality is anything but expected. If you’re ready to be part of a luxury brand that dares to be different – we’d love to hear from you.

As our Operations Manager, you will have a hands on approach, a drive for achieving high level of luxury guest service and a strong leader of the people.

• Leadership & support over the operational departments of Food and Beverage, Front Office, Housekeeping and Engineering.
• Assist the Portfolio General Manager with strategic planning, projects and reporting.
• Working to ensure the financial success of the hotel & always looking to drive the business forward any opportunity.
• A high level of effective communication with the Portfolio General Manager and all HODs
• Leading, developing and inspiring the team to create a great team culture and exceptional guest experiences.
• Ensure compliance with all hotel policies and procedures, as well as relevant health and safety regulations.

• Previous 5+ years experience in Hotel Leadership roles advantageous
• The ability to lead, develop, empower & build strong teams.
• Must hold a valid Managers Certificate & Full Working rights in New Zealand

• An opportunity to be mentored by a Senior General Manager
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Meals on shift & parking onsite
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

SO/Auckland is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.