Operations Manager

Operations Manager

Lead operations that keep communities moving!

Join Ritchies, one of New Zealand’s leading transport providers, and take charge of day-to-day operations at our Wellsford  bus depo This is a hands-on leadership role where you’ll manage people, processes, and performance to ensure safe, efficient, and customer-focused service.

About the role

• Oversee daily depot operations including rostering, bus despatch, and compliance.


• Lead and support drivers, cleaners, and yard staff with pastoral care and performance management.


• Drive Health, Safety & Wellbeing initiatives and ensure all incidents are managed and reported promptly.


• Manage recruitment and onboarding of drivers in partnership with the People Team.


• Monitor performance data, identify trends, and implement improvements.


• Collaborate with internal teams and external contractors to deliver service excellence.


• Respond to customer queries and resolve issues in a timely manner.

About you

You’ll thrive in a fast-paced environment and lead by example.

You bring:

• Strong leadership and communication skills


• Ability to plan, prioritise, and make decisions under pressure


• Problem-solving skills and attention to detail


• Proficiency with technology and data analysis


• A commitment to safety and continuous improvement
  Desirable: Experience in public transport or a similar large operational environment.

Why join us?

At Ritchies, we’re passionate about connecting communities and delivering safe, reliable transport.

You’ll enjoy:

• A supportive team environment.


• Opportunities for career development and training.


• Being part of a company that values safety, people, and service excellence.

How to apply

If you’re ready to take the next step in your career and make a real impact, click and submit your CV and cover letter.