Operations Manager - Hiring Urgently

Bach Stay NZ Ltd is a small family business managing bach and holiday home rentals in Mangawhai, an hour and a half north of Auckland. This vibrant and growing town with surf beach and estuary offers a great lifestyle for those who love the outdoors.  

We are seeking a full-time Operations Manager to oversee the day-to-day operations of the business. As we are a very small business it is a very hands on role covering all aspects of the business, so you must be prepared to do whatever is needed to keep things running smoothly. It is a job that is varied and rewarding, and we aim to provide an environment that is safe, fun and promotes growing your career. The hospitality nature of the role also requires someone that is adaptable and flexible to help us meet our guests’ needs. 

Our current Operations Manager is moving to Christchurch and so this role is available for an immediate start. 

Key Responsibilities are: 

• Managing all aspects of the Booking process in our booking software (Newbook) and across other booking platforms (Airbnb, VRBO, etc) 
• Managing the email traffic through our main Bach Stay email 
• Property pre-Arrival & departure checks 
• Guest liaison and support 
• General administration duties 
• Ordering and managing consumables 
• Processing and reconciling financial transactions 
• Managing staff and contractor schedules 
• Supervising & mentoring Staff 
• Managing communicating with owners 
• Managing issue resolution 
• Working closely with the Business Owner to develop the business. 

The ideal candidate will be an outgoing, all-rounder, who thrives on providing a great customer experience. Ideally you should have previous experience in a hospitality environment but most important are the right skills. We will train you in all aspects of the role so previous experience in a similar role is definitely advantageous but is by no means essential. 

We are looking for an individual who knows what great customer service is and has a strong worth ethic and can-do attitude. You will need to have a flexible approach, as the work hours can be variable depending on seasonality and guest numbers but in turn there is flexibility in what we can offer. You will be working in the field and also from home, so you need to be a self-starter in both environments.  

You will work to a set fortnightly roster as follows: 

Week 1 - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday  

NB: Saturday/Sunday in most cases are only part days dealing with emails and providing support (mainly by phone) to the staff member on duty. 

Week 2 – Tuesday, Wednesday, Thursday, Friday 

You also need to be prepared to carry the work mobile and take calls or assist guests from 8am to 9pm on weekdays when other staff are not rostered on (usually 2-3 days each week). 

Key Skills we are seeking are: 

• Strong operations/scheduling skills 
• Excellent administration skills and the ability to learn new systems quickly 
• Excellent attention to detail and the ability to follow detailed processes accurately 
• Excellent communication and customer service skills 
• Proven experience leading other staff 
• Strong time & work management skills 
• Strong problem-solving ability and practical skills 
• Honesty, Trustworthiness, and Integrity 
• A good level of physical fitness 

The applicant must: 

• Live in Mangawhai Heads/Mangawhai Village or within 10 minutes of the area (due to operational requirements this is a non-negotiable, so please only apply if you can meet this requisite) 
• Have good SPARK mobile coverage at their place of residence and have reliable internet access that is suitably fast for business administration (VDSL or Fibre). A work laptop will be provided. 
• Have a suitable space at home to work undistracted  
• Have a clean and valid NZ driver’s licence or valid international driver’s licence 
• Be a legal resident of New Zealand or hold a valid work visa  

We offer the right candidate the opportunity to: 

• Earn a competitive salary 
• A car for work use (includes driving to and from work) 
• Live in a beautiful location and enjoy a great lifestyle 
• Develop your career in a growing tourism-based business 

 If you feel like this would be a great match for your skills and experience, we’d love to hear from you. To apply, please send a covering letter outlining your suitability for this role along with your current CV. For any queries about the role please email  [email protected] .  

 Bach Stay NZ Ltd values diversity and is an equal-opportunity employer.