Operations Specialist

We are seeking a proactive and detail-oriented Operations Specialist - Specialised Services to provide hypercare services to Kotahi customers, supporting post-departure shipment performance and manage critical operational events across the supply chain.

This role is responsible for end-to-end monitoring of shipments post departure, ensuring high service reliability and timely issue resolution. You will play a key role in maintaining DIFOT performance by identifying risks early and taking corrective action on missed or delayed connections.

In addition, you will oversee event management activities, including monitoring and responding to global political developments, local weather disruptions, and customer-specific events that may impact operations. The role also supports onboarding of new customers, ensuring a smooth transition into business-as-usual operations.

Key Responsibilities:

• Monitor shipments post-departure across the network to ensure service delivery


• Manage DIFOT performance and proactively address risks to on-time delivery


• Identify and resolve missed or delayed connections in a timely manner


• Track and respond to external events (e.g., weather, geopolitical impacts) affecting supply chain operations


• Support customer-specific requirements and special events


• Assist with onboarding new customers into operational processes