Operations Support - Innovative Company

We are Röhlig. Since 1852.
For more than 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company’s virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients’ logistics processes. 
 
Our Wellington branch is looking for an experienced Operations Support to join our team. 
 
Responsibilities

• Check for complete and accurate registration of Consols, Shipments and Jobs in our operational system and register when required
• Send Import Pre-alerts to consignees and external brokers 
• Send Export booking confirmation to shipper / supplier 
• Report Import Cargo arrival to Customs as required by local legislative requirements
• Expedite Export customs clearance and security formalities in line with local legislative requirements
• Confirm shipped on board/uplift and initiate tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo
• Liaise with Carrier upon arrival; collect relevant shipping documents scanning them into eDocs in EDI
• Liaise with suppliers (agents, carriers, overseas agents) regarding any delays or issues and updating relevant parties promptly
• Ensure customer and agent invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames and in accordance with the company’s Global business objectives
• Arrange movement of cargo back to warehouse for deconsolidation and delivery of goods to Customer
• Provide customers with pick-up and delivery information and ensuring speedy response to clients’ needs (internal/external) 
• Other import and export duties including quoting ad-hoc freight rates 

Requirements

• Similar import and export operations experience gained within international freight forwarding 
• Sound CW1 system experience preferred
• Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing 
• A problem solver with a customer service driven attitude and ability to find efficient solutions for the customer 
• Highly motivated, proactive attitude, taking preventive actions with the goal of customer retention
• Co-operative working style, informing internal stakeholders/departments pro-actively
• Ability to build and maintain relationships with clients
• Time management and prioritisation skills with the ability to work under pressure.

What you can expect
An autonomous and supportive environment with flexible arrangements available for a mix of office and home working. In New Zealand, our team of experts provides its services from 3 branches. Working at Röhlig means to live internationally, every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, paid birthday leave, discretionary bonus scheme, considerable opportunities for personal development and long-term career planning provide the basis for your success.

We look forward to meeting you!